Parts Counter Associate

Alta Equipment Group•Cranberry Township, PA

1d•Onsite

About The Position

Alta Equipment Company is seeking a full-time Parts Counter Associate for its Case Construction Equipment Group at the Cranberry, Pennsylvania location. The role processes parts purchases and sales, actively sells parts, supports customer satisfaction, and helps maintain department operations. The associate works with shipping and receiving, assists with inventory counts, delivers parts to customers, and maintains an orderly and clean department. Regular, reliable attendance and incorporating Alta’s Guiding Principles into daily work are expected. Other duties may be assigned. The position calls for parts counter experience, basic mechanical understanding, communication and customer-service skills, and familiarity with parts margins and sales. The job involves occasional work near moving mechanical parts, routine use of hands and communication, and lifting items up to 25 pounds frequently and 26 to 100+ pounds occasionally.

Requirements

A minimum of one year of previous heavy equipment, auto, or truck parts counter experience is desired.
A valid driver’s license is required.
High school diploma or GED.
Basic mechanical understanding and ability to identify industry-related equipment parts by sight and name.
Excellent communication skills and professionalism.
Knowledge and understanding of the difference between mark-up and gross margin.
Proper phone etiquette.
Basic language skills: ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Basic mathematical skills: ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including using American units of money, weight, volume, and distance.
Basic reasoning ability: apply common sense to detailed but uninvolved written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to meet the physical and sensory demands described, including lifting and seeing at close and far distances, depth perception, focus adjustment, and color vision.

Nice To Haves

Case New Holland equipment or tractor parts experience.
A chauffeur’s license.
Experience operating forklifts and making hydraulic hoses.
Knowledge of Microsoft Word, Excel, Outlook, Epicor/Silk systems, and vendor web portals.

Responsibilities

Process parts purchases and sales.
Actively sell parts.
Ensure part margins meet Alta policies.
Ensure customer satisfaction, including that of internal customers.
Work effectively and efficiently with parts shipping and receiving.
Maintain department order and cleanliness.
Assist with physical inventory counts.
Deliver parts to various customers.
Incorporate Alta’s Guiding Principles into daily activities.
Maintain consistent, regular, and reliable attendance, and be ready to work at the designated start time.
Perform other duties as assigned.