Parts Counter Associate

Reco Equipment Inc•Charlotte, NC

2h•$18 - $20

About The Position

The Parts Counter Associate is responsible for the accurate and efficient operation of the parts department. The role supports internal service teams and external customers by managing parts receiving, stocking, picking, packing, shipping, invoicing, and sales. It contributes to inventory accuracy, customer satisfaction, and branch efficiency. This position is classified as safety sensitive.

Requirements

Strong attention to detail and organizational skills.
Excellent customer service, communication, and phone etiquette.
Ability to multitask effectively in a fast-paced environment with walk-in customers and multiple phone calls.
Basic computer skills and ability to learn parts and inventory systems.
Ability to lift up to 50 lbs independently; team lifting is encouraged for items over 50 lbs.
Ability to climb stairs and ladders to access shelving.
Ability to stand, walk, bend, and reach throughout the workday.
Valid driver’s license and ability to meet General Liability driving requirements when operating a company vehicle.

Responsibilities

Handle parts procurement, vendor relations, and customer service for heavy construction applications.
Manage parts receiving, stocking, picking, packing, shipping, and selling.
Process parts orders for customers and the service department accurately and promptly.
Read and interpret parts diagrams and breakdowns using electronic parts catalogs.
Track open orders and backorders and communicate status and tracking updates to customers and internal departments.
Process and track parts returns, including core returns, and ensure credits are received.
Verify the pricing, quantities, and condition of parts upon receipt.
Purchase, receive, and track parts; pull invoices and work with office support to verify and code invoices properly.
Invoice parts sales, shipping, and handling charges accurately.
Maintain appropriate stocking levels and assist with inventory rotation to reduce surplus or obsolete inventory.
Upsell related or recommended parts based on product knowledge and customer needs.
Ship and receive parts using logistics providers such as UPS, FedEx, and freight carriers.
Maintain a clean, organized, and safe parts storage and warehouse environment.
Demonstrate professionalism, teamwork, and pride in customer service.
Perform other duties as assigned by management or the Operations Manager.