Parts Back Counterperson- Ayden, NC

Velocity Vehicle Group • Ayden, NC

4d • Onsite

About The Position

The Parts Department Back Counter Person performs customer service duties related to delivering parts and accessories to company service technicians and the service department. The role supports the efficient, safe, and profitable operation of the dealership parts department by handling counter parts sales, supplying technicians with needed parts, and providing excellent customer service.

Requirements

• High school diploma or equivalent.
• Three or more years of OEM dealer experience with heavy-duty trucks and parts.
• Demonstrated knowledge of truck engines, transmissions, and rear axles.
• Knowledge of aftermarket vendors.
• Excellent customer service and communication skills.
• Knowledge of supplies, equipment, and mechanical parts.
• Required language proficiency to communicate effectively with customers.
• Ability to interpret customer needs.
• Ability to lift up to 50 pounds at times.
• Must pass a post-offer drug test and physical.

Responsibilities

• Assist the Service Department and technicians with identifying parts and checking availability for repairs.
• Issue parts to repair orders and pull parts for technicians.
• Maintain customer goodwill through positive interactions; fulfill customer requests and provide prices, availability, and quotations.
• Place customer orders according to specifications and follow dealership cash, credit, and check processing procedures.
• Update the Service Department by email as needed and call customers about parts issues.
• Accept warranty parts from technicians; process cores and new returned parts.
• Call vendors to procure parts as needed.
• Assist with resolving customer complaints and concerns and ensure issues are corrected to the satisfaction of the customer and dealership.
• Keep the parts department clean and orderly and perform routine housekeeping.
• Record sales and customer transactions.
• Use dealership equipment and resources safely and proficiently.
• Contribute to the team by accomplishing assigned tasks.

Benefits

• 401(k) with matching
• Medical insurance
• Dental insurance
• Vision coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer-paid life insurance
• Paid vacation days
• Sick leave
• Employee discounts
• Company events
• Training programs
• Training and career advancement opportunities
• Competitive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED