Parts Back Counterperson- Ayden, NC

Velocity Vehicle Group•Ayden, NC

5d•$20 - $25•Onsite

About The Position

The Parts Department Back Counter Person performs customer service duties focused on delivering parts and accessories to the company’s service technicians and service department. The role supports the efficient, safe, and profitable operation of the dealership parts department through counter parts sales, supplying technicians with needed parts, and providing excellent customer service. The position assists the Service Department and technicians with parts availability, issues parts to repair orders, fulfills customer requests, provides pricing and quotations, places orders, and follows dealership procedures for processing payments. It also handles parts procurement, warranty parts, cores and returns, transaction records, customer communications, and routine housekeeping while using dealership equipment and resources safely.

Requirements

High school diploma or equivalent.
Three or more years of OEM dealer experience with heavy-duty trucks and parts.
Demonstrated knowledge of truck engines, transmissions, and rear axles.
Knowledge of aftermarket vendors.
Excellent customer service and communication skills.
Knowledge of supplies, equipment, and mechanical parts.
Language proficiency sufficient to communicate effectively with customers.
Ability to interpret customer needs.
Ability to lift up to 50 pounds at times.
Must pass a post-offer drug test and physical.

Responsibilities

Assist the Service Department and technicians with parts availability needed to perform repairs.
Issue parts to repair orders and pull parts for technicians.
Maintain customer goodwill through positive interactions and fulfill customer requests.
Provide prices, availability information, and quotations to customers.
Place orders according to customer specifications.
Follow dealership procedures for processing cash, credit, and check payments.
Update emails to the Service Department as needed.
Accept warranty parts from technicians.
Contact vendors to procure parts as needed.
Process cores for return and process new returned parts as required.
Help keep the parts department clean and orderly and perform routine housekeeping.
Record all sales and customer transactions.
Use dealership equipment and resources safely and proficiently.
Contribute to team efforts by accomplishing assigned tasks.
Call customers regarding parts issues.
Assist in resolving customer complaints and concerns and ensure issues are corrected to the satisfaction of the customer and dealership.