Parts Advisor III

Rivian•Dallas, TX

About The Position

The Parts Advisor is responsible for delivering an exceptional internal customer experience at Rivian service locations. The role works daily with internal partners to support service needs and coordinates with Regional Parts Specialists, Technicians, Advisors, and local Management. It calls for a focused, proactive, organized, and resourceful team member who communicates effectively, solves operational problems, adapts to ambiguity, and collaborates across teams to support Service teams and customers within a Service center. The Parts Advisor is expected to champion continuous improvement and provide exceptional service in keeping with Rivian’s Guiding Principles. The role involves managing parts processes from identification and ordering through receipt, allocation, storage, shipping, and returns. It also includes using Rivian systems and related documentation, supporting repair appointments, communicating with technicians and leads, and learning Rivian’s maintenance scheduling and safety requirements. The schedule is 40 hours per week and may include weekends, holidays, and evening, overnight, or early morning shifts, according to business need.

Requirements

High school diploma, GED, or recognized high school equivalency credential preferred.
Ability to prepare and disseminate organized, coherent business communications while following established business norms.
Strong communication, organizational, and time-management skills.
Patience, empathy, attention to detail, problem-solving ability, flexibility, and responsiveness to changing conditions.
Positive, energetic attitude; strong customer service skills; ability to multitask and work in a fast-paced environment.
Basic math skills for preparing and processing estimates and payments.
Minimum age of 21.
Availability for a regular 40-hour workweek, including weekends and holidays as business needs require; shifts may include evening, overnight, or early morning hours.
Two to three years in a customer-facing service role, material handling or inventory management, or equivalent; experience in a fast-paced environment or an equivalent combination of education and experience.
Ability to perform the described physical tasks, including sitting, standing, walking, bending, kneeling, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 85 pounds.
Frequent use of hands for grasping and using tools, entering data, writing communications, and calling customers or internal partners.
Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.

Nice To Haves

High school diploma, GED, or recognized high school equivalency credential.

Responsibilities

Demonstrate and execute the warranty return process.
Understand, explain, and execute shipping processes, including packaging parts for final shipment.
Understand channel planning and how it works.
Understand, explain, and execute indirect purchasing through Coupa.
Understand and explain KPIs, metrics, and their significance.
Identify and resolve common parts procurement discrepancies, review transactions for human error, and collaborate to improve processes.
Communicate with technicians and leads and participate in calls or huddles to collaborate on efficient ways to serve customers.
Identify and order the correct parts needed for repairs; source and understand parts assemblies and subassemblies.
Physically and systematically receive parts and allocate back orders.
Physically and systematically bin parts, and understand, execute, and explain Rivian’s BIN scheme.
Identify damaged, short, excess, incorrect, or out-of-stock parts.
Use and navigate SharePoint, the Warranty Manual, Write It Right, and Rivian proprietary systems.
Perform daily counts and understand the intended use of the counting tool.
Understand, execute, and explain pre-pulling parts for upcoming appointments.
Understand pay types such as Goodwill, Customer Pay, and Internal, and their use cases.
Learn and understand Rivian maintenance scheduling.
Explain services and provide an exceptional customer experience.
Use a forklift in required areas to transport and organize parts.
Learn Rivian’s safety requirements.
List and explain the 5S stages and methodology.
Provide exceptional service to all customers using Rivian Guiding Principles.