Parts Administrator

HomeServe USA • Muhlenberg Township, PA

5d

About The Position

The Parts Administrator issues, receives, and batches purchase orders; orders HVAC parts for customer equipment; and tracks parts availability and estimated arrival times. The role researches warranty and backordered parts, follows up on warranty credits, quotes repairs for non-policy customers, and schedules customer follow-up calls and repairs. It also includes reviewing parts reports, maintaining accurate records, keeping the work area clean, organized, and safe, and completing other office duties or projects as assigned.

The position requires regular communication with customers about parts and repair timelines. The employee must be able to manage multiple tasks, work independently, and meet deadlines. Overtime is required during month-end and peak heating and cooling seasons.

The physical demands include regularly listening, talking, and hearing; frequently using hands or fingers to handle or feel objects, tools, or controls, including while using a computer or telephone; and occasionally standing, walking, sitting, reaching, and lifting or moving up to 15 pounds. Close and distance vision and the ability to adjust focus are required. The work environment usually has moderate to low noise. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• High school diploma required.
• Competency in MS Windows, MS Suite, and MS Outlook.
• Well organized and detail oriented, with the ability to work under pressure, meet deadlines, and manage multiple concurrent tasks.
• Ability to work independently.
• Strong analytical, verbal, written communication, and interpersonal skills.
• Ability to work overtime during month-end and peak heating and cooling seasons.
• Ability to listen, talk, and hear; use hands or fingers to handle or feel objects, tools, or controls; and occasionally stand, walk, sit, reach, and lift or move up to 15 pounds.
• Close vision, distance vision, and ability to adjust focus.

Nice To Haves

• Ability to type a minimum of 30 words per minute is preferred.
• Past inventory management experience is a plus.
• Experience in the HVAC business is a plus.

Responsibilities

• Issue, receive, and batch purchase orders.
• Order HVAC parts for customer equipment.
• Conduct semi-yearly physical inventories and quarterly spot checks.
• Follow up with customers about estimated parts arrival times.
• Research warranty parts and follow up on credits.
• Quote repairs for non-policy customers.
• Schedule customer follow-up calls and repairs.
• Return customer calls to discuss parts and repair timelines.
• Research backordered parts and materials.
• Review parts reports.
• Maintain accurate records.
• Keep the work area clean, organized, and safe.
• Perform other miscellaneous office duties or projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED