Partnerships Account Manager

doola•Remote in Latin America, NY

14h•Remote

About The Position

Own the full post-sale lifecycle for doola's embedded API and white-label partners, from onboarding and activation through expansion and renewal, ensuring every signed partner drives real formation volume and becomes a compounding revenue asset.

Requirements

3 to 6+ years in B2B SaaS account management, customer success, or partnerships
Managed a book of 20+ B2B partners or accounts simultaneously (no affiliate or referral programs)
Owned or contributed to a partner onboarding playbook
Worked cross-functionally with product and engineering on API or integration requests
Comfortable reading API docs, understanding webhook flows, and communicating integration requirements without being a technical pass-through
Negotiated contract renewals or term adjustments with B2B partners
Demonstrated HubSpot CRM rigor; every partner interaction logged, pipeline stages maintained
Bachelor's degree or equivalent experience

Nice To Haves

SaaS startup experience, ideally in FinTech, LegalTech, or compliance
Built a partner health scorecard from scratch
Familiarity with technical terminology around APIs

Responsibilities

Drive partners from contract signature to first live formation within 14 to 30 days
Maintain a documented health score (formation volume) for every active partner
Run structured quarterly business reviews (QBRs) and proactive touchpoints
Manage the at-risk designation process and own escalation paths
Treat formation revenue as the floor, not the ceiling; surface API expansion opportunities (annual reports, ITIN, tax downstream attach)
Track partner-sourced downstream revenue as a core success metric
Serve as the voice-of-partner into product, operations, and sales
Log all custom partner requests with a repeatability assessment and revenue potential before any engineering triage
Ensure no partner churns without a documented save attempt
Enforce annual contracts per policy and own the renewal cycle