Account Manager, Partnerships

Grubhub•Chicago, IL

2d•$80,000 - $100,000•Hybrid

About The Position

The Account Manager, Partnerships is the key contact for Grubhub Marketplace Enterprise-level accounts. You will be tasked with developing successful client partnerships by overseeing experiences and expectations while building the value of Grubhub and its affiliate sites. Your goals will focus on launch, retention, account maintenance, and revenue generation for a dedicated book of business. You’ll be charged with onboarding accounts and key stakeholders, driving the technical integration, operation and launch deadlines. Working with internal stakeholders, you will be in charge of coordinating across multiple engineering and operational teams to help ensure a successful launch. Post-live, you will be communicating with clients on a regular basis, maintaining a high retention rate of your portfolio, as well as exploring ways to grow each account under your portfolio of brands.

Requirements

Applicants must be in Chicago
Bachelors degree or equivalent years of experience
3-5 years experience in working with strategic accounts in a sales, marketing or account management capacity
Organizational skills like ‘whoa’, you’ve mastered running simultaneous projects
Passion for the hunt and a proven prowess for overcoming obstacles
Proven ability to thrive in a rapidly changing environment
Excellent communication skills. Good listener, capable of comprehending client issues and translating them into an appropriate solution
Proven ability to work across many departments to solve problems and achieve results
Strong computer skills (MS Office, Google Workspace) with the ability to quickly learn new software.
Strong problem solving skills and comfortable analyzing and articulating data
Dynamic personality who possesses a positive attitude and desire to be great

Nice To Haves

Experience with Salesforce and JIRA a plus
Knowledge and interest in digital food ordering
Are a really big foodie or have worked in the food service industry

Responsibilities

Coordinate each phase of a successful and timely rollout: requirements, integration, implementation, training, and client side launch
Function as a product expert and technical translation resource for clients.
Expand customer footprint and services adoption through exemplary customer service and demonstrating Grubhub value proposition
Manage integration discussions across third-parties, the client, and the internal Product & Engineering teams.
Act as an advocate for clients internally while working across many departments to solve problems and achieve results
Educate decision makers about Grubhub’s products that will enhance their experience on our platforms.
Maximize the value we can provide to every enterprise account in your portfolio
Document each phase of the process, over the lifespan of the relationship, in ways that are beneficial to other teams and to the client
Assist restaurant brands in attracting new diners and increasing orders while maintaining a high quality of service to diners
Complete Account Reviews at least every three months with corporate primary contacts