Account Manager, Partnerships

Wonder•Chicago, IL

2d•$80,000 - $100,000•Hybrid

About The Position

Grubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering. We strive to create a workplace that reflects the diversity of our customers and the communities we serve. When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process!

Requirements

Applicants must be in Chicago
Bachelors degree or equivalent years of experience
3-5 years experience in working with strategic accounts in a sales, marketing or account management capacity
Organizational skills like ‘whoa’, you’ve mastered running simultaneous projects
Passion for the hunt and a proven prowess for overcoming obstacles
Proven ability to thrive in a rapidly changing environment
Excellent communication skills. Good listener, capable of comprehending client issues and translating them into an appropriate solution
Proven ability to work across many departments to solve problems and achieve results
Strong computer skills (MS Office, Google Workspace) with the ability to quickly learn new software.
Strong problem solving skills and comfortable analyzing and articulating data
Dynamic personality who possesses a positive attitude and desire to be great

Nice To Haves

Experience with Salesforce and JIRA a plus
Knowledge and interest in digital food ordering
Are a really big foodie or have worked in the food service industry

Responsibilities

Coordinate each phase of a successful and timely rollout: requirements, integration, implementation, training, and client side launch
Function as a product expert and technical translation resource for clients.
Expand customer footprint and services adoption through exemplary customer service and demonstrating Grubhub value proposition
Manage integration discussions across third-parties, the client, and the internal Product & Engineering teams.
Act as an advocate for clients internally while working across many departments to solve problems and achieve results
Educate decision makers about Grubhub’s products that will enhance their experience on our platforms.
Maximize the value we can provide to every enterprise account in your portfolio
Document each phase of the process, over the lifespan of the relationship, in ways that are beneficial to other teams and to the client
Assist restaurant brands in attracting new diners and increasing orders while maintaining a high quality of service to diners
Complete Account Reviews at least every three months with corporate primary contacts