Partnership & Access Liaison (PAL), Neurological Rare Disease/Retina Rare Disease

Genentech • Boston, NY

1d • Onsite

About The Position

The Partnership & Access Liaison (PAL) supports patients and caregivers across two therapeutic areas: Neurological Rare Disease (NRD) and gene therapy for inherited retinal dystrophy. The role splits time equally between the areas and requires navigating their distinct responsibilities and compliance guidelines while collaborating with internal teams and external stakeholders.

For Retina Gene Therapy, the PAL provides national coverage and serves as the primary non-clinical and logistical contact for patients from program enrollment through their treatment journey. The role coordinates travel, lodging, and meals; helps patients select treatment centers; facilitates Benefits Investigation and Prior Authorization processes driven by treatment centers; and educates patients and treatment center staff on payer policies, procedures, the treatment process, and approved support services.

For NRD, the PAL floats across geographies to cover patients when geographic PALs are on leave or sabbatical. The role provides on-label education about the product, clinical profile, dosing, and administration; communicates reimbursement programs and resources; helps patients address insurance, pharmacy, and reimbursement challenges; educates customers and partners on payer coverage policies; and supports local advocacy chapters and community engagement.

Across both areas, the PAL must comply with applicable laws, company policies and business guidance, HIPAA, and regulatory requirements. The role involves collaboration, documentation of patient interactions in approved tools, team meetings, and maintaining disease-state and product knowledge. This is a field-based role supporting patients across the United States. Candidates must reside in NY, NJ, MA, CT, PA, RI, MD, DE, D.C., VA, NC, SC, GA, or FL, with reasonable access to a major commercial airport. Travel is required, including some overnight stays and weekends, and the role includes significant driving and prolonged sitting. Relocation benefits are not available. The expected salary range is $136,300–$253,100, depending on experience, qualifications, location, and other job-related factors. The position is eligible for incentive compensation and company benefits.

Requirements

• Bachelor's degree required.
• Clinical experience with patients required.
• Bilingual proficiency in English and Spanish, including effective communication with patients and caregivers in both languages, required.
• At least 5 years of field experience in patient services, reimbursement, or pharmaceuticals.
• Direct experience supporting patients, with demonstrated ability to connect empathetically with individuals and families facing difficult diagnoses.
• Knowledge of and adherence to HIPAA, FDA, and internal compliance guidelines.
• Ability to collaborate effectively with case managers and account managers, handle difficult patient cases, and respond promptly to prevent treatment lapses.
• Must reside in NY, NJ, MA, CT, PA, RI, MD, DE, D.C., VA, NC, SC, GA, or FL, with reasonable access to a major commercial airport.
• Valid driver's license required.
• Ability to meet significant driving requirements and prolonged periods of sitting.
• Ability to travel; the posting describes approximately 30–50% travel and also says up to 60%, including some overnights and weekends.

Nice To Haves

• Experience with managed care, rare or orphan diseases, and institutional or account management.
• An RN credential, related clinical experience, or case management experience is strongly preferred.
• Deep understanding of the payer landscape and pharmaceutical reimbursement processes.
• Strong communication and presentation skills.

Responsibilities

• Serve as the primary non-clinical contact for Retina Gene Therapy patients and families after enrollment.
• Help Retina patients navigate the steps to access therapy after a treatment decision has been made.
• Coordinate logistical needs, including travel, lodging, and meals for patients and caregivers.
• Guide Retina patients in selecting appropriate treatment centers.
• Facilitate and provide information about Benefits Investigation and Prior Authorization processes driven by the Treatment Center.
• Educate patients and treatment center staff on payer policies, procedures, approved resources, the treatment process, and available Spark services.
• Collaborate with internal teams and external stakeholders to resolve patient access barriers.
• Provide on-label NRD product education to patients, caregivers, and the community, including information about the clinical profile, dosing, and administration.
• Communicate Genentech-specific reimbursement programs, policies, and resources to NRD patients.
• Maintain regular contact with NRD patients to identify and resolve on-label insurance, pharmacy, and other reimbursement challenges.
• Provide patient-specific reimbursement navigation and help customers resolve access issues.
• Educate customers and partners about national, regional, and local payer coverage policies.
• Engage with and support local advocacy chapters through programming, events, and sponsorships.
• Build Genentech's standing as a trusted partner in the neurology rare disease community.
• Comply with laws, company policies and business guidance, HIPAA guidelines, and regulatory requirements.
• Collaborate with internal field-facing roles, home office teams, and external stakeholders.
• Track patient interactions using approved tools, attend team meetings, and meet administrative expectations.
• Maintain proficiency in disease-state and product knowledge for both therapeutic areas.
• Travel within the assigned geography and nationally as needed, including overnight and weekend travel; drive a company-provided or personal vehicle for business.

Benefits

• Incentive compensation under the applicable Incentive Compensation Plan.
• Company benefits are available; specific benefits are referenced through a link but not enumerated in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level