Partnership & Access Liaison (PAL), Neurological Rare Disease/Retina Rare Disease

Genentech•New York, NY

1d•$136,300 - $253,100•Onsite

About The Position

The Partnership & Access Liaison (PAL) supports patients and caregivers in two therapeutic areas: Neurological Rare Disease (NRD) and gene therapy for inherited retinal dystrophy. The role is split equally between the two areas. For Retina, the PAL provides national coverage and serves as the primary non-clinical, logistical contact for patients from program enrollment through their treatment journey. For NRD, the PAL provides flexible coverage for patients in different geographies when geographical PALs are on leave or sabbatical. The role requires navigating the distinct responsibilities and compliance guidelines for each therapeutic area and collaborating with internal teams and external stakeholders to support patients and providers. It is a field-based position supporting patients across the United States. Candidates must reside in NY, NJ, MA, CT, PA, RI, MD, DE, D.C., VA, NC, SC, GA, or FL, with reasonable access to a major commercial airport. Relocation benefits are not available. The expected salary range for the listed primary locations is $136,300 to $253,100. Actual pay depends on experience, qualifications, geographic location, and other job-related factors. The position is eligible for incentive compensation under the applicable plan and qualifies for company benefits.

Requirements

Bachelor’s degree.
Clinical experience with patients.
Fluent bilingual proficiency in English and Spanish, including effective communication with patients and caregivers in both languages.
At least 5 years of field experience in patient services, reimbursement, or pharmaceuticals.
Direct experience supporting patients, with the ability to connect empathetically with individuals and families facing difficult diagnoses.
Knowledge of and adherence to HIPAA, FDA, and internal compliance guidelines.
Ability to collaborate effectively with case managers and account managers, handle difficult patient cases, and respond promptly to prevent treatment lapses.
Residence in NY, NJ, MA, CT, PA, RI, MD, DE, D.C., VA, NC, SC, GA, or FL, with reasonable access to a major commercial airport.
Ability to travel; a valid driver’s license is required.
Ability to meet the role's driving and travel demands, including prolonged periods of sitting.

Nice To Haves

Experience with managed care, rare or orphan diseases, and institutional or account management.
RN qualification, related clinical experience, or case management experience.
Deep understanding of the payer landscape and pharmaceutical reimbursement processes.
Strong communication and presentation skills.

Responsibilities

For Retina Gene Therapy, serve as the main non-clinical point of contact for patients and families after enrollment.
Help patients navigate the steps required to access therapy after a treatment decision has been made.
Coordinate logistical needs, including travel, lodging, and meals for patients and caregivers.
Guide patients in selecting appropriate treatment centers.
Facilitate and provide information about the Benefits Investigation and Prior Authorization processes, which are driven by the Treatment Center.
Educate patients and Treatment Center staff about payer policies, procedures, and approved resources.
Educate patients about the treatment process and available Spark services.
Collaborate with internal teams, including Market Access and Account Executives, and external stakeholders, including treatment centers and physicians, to resolve patient access barriers.
For NRD, provide on-label education to patients, caregivers, and the community about the product, including its clinical profile, dosing, and administration.
Communicate Genentech-specific reimbursement programs, policies, and resources.
Maintain regular contact with patients to identify and resolve on-label insurance, pharmacy, and other reimbursement challenges.
Provide patient-specific reimbursement navigation and empower customers to resolve access issues.
Educate customers and partners about national, regional, and local payer coverage policies.
Support local advocacy chapters through programming, events, and sponsorships, and build Genentech's role as a trusted partner in the neurology rare disease community.
Comply with laws, company policies and business guidance, HIPAA guidelines, and regulatory requirements.
Collaborate with internal field-facing roles, home office teams, and external stakeholders.
Track patient interactions using approved tools, attend team meetings, and meet administrative expectations.
Maintain full proficiency in disease-state and product knowledge for both therapeutic areas.
Travel to support the field-based role, including overnight travel and some weekends; perform significant driving as part of the role.