Partnership & Access Liaison (PAL), Neurological Rare Disease/Retina Rare Disease

Roche • Miami, FL

1d • $136,300 - $253,100 • Onsite

About The Position

The Partnership & Access Liaison (PAL) supports patients and caregivers across two therapeutic areas, dividing time equally between Neurological Rare Disease (NRD) and gene therapy for inherited retinal dystrophy. For Retina, the role provides national coverage and serves as the primary non-clinical and logistical contact for patients from program enrollment through their treatment journey. For NRD, the PAL provides floating coverage for patients in geographies where local PALs are on leave or sabbatical. Patient engagement needs may vary.

The PAL navigates the distinct responsibilities and compliance requirements of each therapeutic area and collaborates with internal teams and external stakeholders to provide a supportive experience for patients and providers. This field-based position supports patients across the United States. Candidates must reside in NY, NJ, MA, CT, PA, RI, MD, DE, D.C., VA, NC, SC, GA, or FL and have reasonable access to a major commercial airport.

For Retina Gene Therapy, the PAL provides logistical, non-clinical support, coordinates travel, lodging, and meal needs, helps patients identify treatment centers, and facilitates access-related processes led by treatment centers. For NRD, the PAL provides on-label disease and product education, reimbursement navigation, and community and advocacy engagement. Across both areas, the PAL follows applicable laws, company policies and business guidance, HIPAA guidelines, and regulatory requirements; documents patient interactions using approved tools; attends team meetings; and maintains proficiency in disease-state and product knowledge.

The position requires a bachelor's degree, clinical experience with patients, bilingual English and Spanish proficiency, and at least five years of field experience in patient services, reimbursement, or pharmaceuticals. Travel is required, with the posting describing travel expectations of up to 60% and approximately 30–50%, including some overnight trips and weekends. Significant driving and prolonged sitting are essential duties. Relocation benefits are not available. The role is eligible for incentive compensation and company benefits.

Requirements

• Bachelor's degree.
• Clinical experience with patients.
• Bilingual proficiency in English and Spanish, including the ability to communicate effectively with patients and caregivers in both languages.
• At least 5 years of field experience in patient services, reimbursement, or pharmaceuticals.
• Direct experience supporting patients and an ability to connect empathetically with individuals and families facing difficult diagnoses.
• Knowledge of and adherence to HIPAA, FDA, and internal compliance guidelines.
• Ability to collaborate effectively with case managers and account managers, handle difficult patient cases, and respond promptly to prevent treatment lapses.
• Residence in NY, NJ, MA, CT, PA, RI, MD, DE, D.C., VA, NC, SC, GA, or FL, with reasonable access to a major commercial airport.
• Ability to travel; the posting states up to 60% and approximately 30–50%, including some overnight travel and weekends.
• Valid driver's license.
• Ability to perform significant driving and prolonged periods of sitting.

Nice To Haves

• Experience with managed care, rare or orphan diseases, and institutional or account management.
• RN qualification, related clinical experience, or case management experience.
• Deep understanding of the payer landscape and pharmaceutical reimbursement processes.
• Strong communication and presentation skills.

Responsibilities

• Serve as the primary non-clinical point of contact for Retina patients and families after enrollment.
• Help Retina patients navigate the steps to access therapy after a treatment decision has been made.
• Coordinate patient and caregiver travel, lodging, and meal logistics.
• Guide Retina patients in selecting appropriate treatment centers.
• Facilitate and provide information about Benefits Investigation and Prior Authorization processes driven by treatment centers.
• Educate patients and treatment-center staff about payer policies, procedures, and approved resources.
• Educate patients about the treatment process and available Spark services.
• Collaborate with internal teams and external stakeholders to resolve patient access barriers.
• Provide on-label education to NRD patients, caregivers, and the community about the product, clinical profile, dosing, and administration.
• Communicate Genentech-specific reimbursement programs, policies, and resources.
• Maintain regular contact with NRD patients to identify and address on-label insurance, pharmacy, and other reimbursement challenges.
• Provide patient-specific reimbursement navigation and help customers resolve access issues.
• Educate customers and partners about national, regional, and local payer coverage policies.
• Support local advocacy chapters through programming, events, and sponsorships, and build Genentech's standing as a trusted partner in the neurology rare disease community.
• Comply with laws, company policies and therapeutic-area business guidance, HIPAA guidelines, and regulatory requirements.
• Collaborate with internal field-facing roles, home-office teams, and external stakeholders.
• Track patient interactions using approved tools, attend team meetings, and meet administrative expectations.
• Maintain proficiency in disease-state and product knowledge for both therapeutic areas.
• Travel and drive as required to support patients and perform the role's duties.

Benefits

• Benefits are offered; details are provided through a link in the posting.
• Eligible for incentive compensation under the applicable Incentive Compensation Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level