Partner Technical Architect

ServiceNow•Vienna, VA

15d•$198,900 - $328,200

About The Position

The Partner Technical Architect provides deep, senior technical strategist expertise within ServiceNow’s Risk and Security practice. The role is engaged when specialized Practice expertise is needed, working alongside partner-aligned Partner Technology Architects and Partner Solution Engineers to accelerate partner activation, solution co-creation, and commercial success. The position supports partners across the GEO and across Global, Regional Managed, Commercial, and Development partner types. Engagements are pooled and requested on demand, and may be proactive—such as planned partner enablement, practice launches, and joint business planning—or reactive, such as deal-time technical support. Engagement is predominantly Out-Quarter, with some In-Quarter opportunity support. The role develops Practice-native reference architectures, reusable patterns, integration libraries, solution templates, industry accelerators, demo environments, and blueprints that partners can extend and commercialize. It provides senior Practice technical expertise, drives adoption of AI-enhanced Practice capabilities, leads partner workshops and strategic proofs of concept, and mentors partner architects and pre-sales teams. The position also designs and delivers training and executive briefings, assesses partner capabilities, contributes to certifications and capability maturation plans, and represents ServiceNow Practice innovation through industry events and thought leadership. Success is measured through partner Practice maturity and self-sufficiency, Practice-specific pipeline influence, co-created offerings, thought leadership, and partner executive satisfaction. The role collaborates with Partner Technology Architects, Partner Solution Engineers and the Partner Design Studio, Product and Engineering, SC Field and SC Specialist Field, and Partner Managers. It does not perform platform configuration, development, or solution delivery; manage commercial contracts, pricing, or financial program management; replace technical or implementation specialists; or own day-to-day partner relationship management. Travel for partner, customer, and organizational activities may be up to 50%.

Requirements

Domain expertise in Risk (IRM) or Security; preferential treatment is given to candidates with Armis and Veza experience.
Security or Risk implementation experience.
CSA certificate.
5+ years of channel or partnerships sales experience.
5+ years of pre-sales solution consulting or sales engineering experience in a security or risk environment.
5+ years of ServiceNow platform or technical expertise with cloud software solutions.
Experience working collaboratively with product management, product marketing, partners, and professional services.
Territory management skills, including pipeline building and working with a Sales counterpart to guide execution excellence.
Ability to travel as required; travel may be up to 50%.

Nice To Haves

Experience with the ServiceNow platform and AI capabilities, including Now Assist and AI Agents.
Background in management consulting, strategy advisory, or partner business development.
ServiceNow certifications such as CSA, CIS, or architectural certifications.
Experience across multiple partner routes to market, including C&I, MSP, Reseller, Hyperscaler, and Build.
Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

Responsibilities

Co-create Practice-native reference architectures, reusable patterns, and integration libraries that partners can extend and monetize, guiding solutions from concept through validation to scalable commercialization.
Build reusable Practice co-innovation assets, including solution templates, industry accelerators, demo environments, and blueprints.
Provide senior technical expertise within the Practice, including new patterns and complex multi-product scenarios.
Drive collaborative adoption of AI-enhanced Practice capabilities with partners.
Lead Practice technical workshops with partners and engage directly with Practice buyers, including CISOs and CXOs.
Execute strategic proofs of concept that demonstrate Practice business value.
Mentor partner architects and pre-sales teams on solution positioning, competitive differentiation, and industry patterns.
Design and deliver Practice architecture training programs, workshops, and executive briefings.
Assess partner technical capabilities and develop capability maturation plans and certification pathways.
Represent ServiceNow Practice innovation at industry events and forums, and contribute to thought leadership content.
Collaborate with partner-aligned Partner Technology Architects on Practice-specific joint business planning.
Maintain expert-level knowledge of the Practice competitive landscape and translate market intelligence into partner-relevant insights.
Support SC Field on Commercial partner development requests.