Partner Technical Architect

ServiceNow • Columbus, OH

12d

About The Position

The Partner Technical Architect provides deep, senior technical strategist expertise within ServiceNow’s Risk and Security practice. The role works alongside partner-aligned Partner Technology Architects and Partner Solution Engineers to accelerate partner activation, solution co-creation, and commercial success. It supports partners across global, regional, commercial, and development channels, engaging on demand for proactive enablement and practice launches or reactive requests and deal-time needs. The work is predominantly focused on future-quarter opportunities, with selective engagement on in-quarter opportunities.

The architect co-creates reusable practice architectures, patterns, integrations, solution assets, and AI-enhanced capabilities with partners. The role leads technical workshops, strategic proofs of concept, architecture training, and executive briefings; mentors partner architects and pre-sales teams; assesses partner capabilities and develops maturation plans; and represents ServiceNow practice innovation externally. The position collaborates with partner-facing teams, product and engineering, and the field, while maintaining expertise in the competitive landscape.

The role does not perform platform configuration, development, or solution delivery; manage commercial contracts, pricing, or financial program management; replace implementation or domain-specialist roles; or own day-to-day partner relationship management. Travel for partner, customer, and organizational activities may be up to 50%.

Requirements

• Domain expertise in Risk (IRM) or Security; preference is given to candidates with Armis and Veza experience.
• Security or Risk implementation experience.
• CSA certificate.
• 5+ years of channel or partnership sales experience.
• 5+ years of pre-sales solution consulting or sales engineering experience in a security or risk environment.
• 5+ years of ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with a Sales counterpart to guide execution excellence.
• Ability to travel as required; travel may be up to 50%.

Nice To Haves

• Experience with the ServiceNow platform and AI capabilities, including Now Assist and AI Agents.
• Background in management consulting, strategy advisory, or partner business development.
• ServiceNow certifications such as CSA, CIS, or architectural certifications.
• Experience across multiple partner routes to market, including C&I, MSP, Reseller, Hyperscaler, and Build.
• Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

Responsibilities

• Co-create practice-native reference architectures, reusable patterns, and integration libraries that partners can extend and commercialize, guiding work from concept through validation to scalable commercialization.
• Build reusable practice co-innovation assets, including solution templates, industry accelerators, demo environments, and blueprints.
• Provide senior technical expertise within the practice, including net-new patterns and complex multi-product scenarios.
• Drive collaborative partner adoption of AI-enhanced practice capabilities.
• Lead practice technical workshops with partners and engage directly with practice buyers, including CISOs and other executives.
• Execute strategic proofs of concept that demonstrate practice business value.
• Mentor partner architects and pre-sales teams on solution positioning, competitive differentiation, and industry patterns.
• Design and deliver architecture training programs, workshops, and executive briefings; assess partner technical capabilities and create capability-maturation plans and certification pathways.
• Represent ServiceNow practice innovation at industry events and forums, and contribute to thought leadership content.
• Collaborate with partner-aligned Partner Technology Architects on practice-specific joint business planning.
• Maintain expert knowledge of the practice competitive landscape and translate market intelligence into partner-relevant insights.
• Support SC Field on Commercial partner development requests.
• Work with Partner Solution Engineers and Partner Design Studio on reference architectures and design standards.
• Collaborate with Product and Engineering teams to provide feedback on partner ecosystem needs.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) plan with company match.
• Employee stock purchase plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.
• Equity when applicable.
• Variable/incentive compensation; sales positions generally offer an On Target Earnings (OTE) incentive compensation structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed