Partner Technical Architect

ServiceNow•Columbus, OH

12d

About The Position

The Partner Technical Architect provides senior technical strategist expertise within ServiceNow’s Risk and Security practice. The role works alongside partner-aligned Partner Technology Architects and Partner Solution Engineers to accelerate partner activation, solution co-creation, and commercial success. It supports partners across types and regions, on demand, through proactive work such as partner enablement and practice launches, or reactive requests such as deal-time technical support. Work is predominantly focused on future-quarter opportunities, with selective engagement on current-quarter opportunities. The architect helps partners develop, validate, and commercialize practice-specific solutions. The role also builds partner technical capability through training, workshops, executive briefings, mentoring, and capability assessments. It contributes to partner business planning, market insight, and external thought leadership. This role does not perform platform configuration, development, or solution delivery; manage commercial contracts, pricing, or financial program management; replace implementation specialists; or own day-to-day partner relationship management. Travel for partner, customer, and organizational activities may be up to 50%.

Requirements

Domain expertise in Risk (IRM) or Security; Armis and Veza expertise is preferred.
Security or risk implementation experience.
CSA certificate.
At least 5 years of channel or partnerships sales experience.
At least 5 years of pre-sales solution consulting or sales engineering experience in a security or risk environment.
At least 5 years of ServiceNow platform or technical expertise with cloud software solutions.
Experience working collaboratively with product management, product marketing, partners, and professional services.
Territory management skills, including pipeline building and working with a Sales counterpart to guide execution excellence.
Willingness to travel as required; travel may be up to 50%.

Nice To Haves

Experience with the ServiceNow platform and AI capabilities, including Now Assist and AI Agents.
Background in management consulting, strategy advisory, or partner business development.
ServiceNow certifications such as CSA, CIS, or architectural certifications.
Experience across multiple partner routes to market, including C&I, MSP, Reseller, Hyperscaler, and Build.
Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.
Experience with Armis and Veza.

Responsibilities

Co-create practice-native reference architectures, reusable patterns, and integration libraries that partners can extend and commercialize.
Build reusable practice co-innovation assets, including solution templates, industry accelerators, demo environments, and blueprints.
Provide senior technical expertise within the practice, including new patterns and complex multi-product scenarios.
Drive collaborative adoption of AI-enhanced practice capabilities with partners.
Lead practice technical workshops with partners and engage directly with practice buyers, such as CISOs and CXOs.
Execute strategic proofs of concept that demonstrate practice business value.
Mentor partner architects and pre-sales teams on solution positioning, competitive differentiation, and industry patterns.
Design and deliver practice architecture training, workshops, and executive briefings; assess partner technical capabilities and develop capability maturation plans and certification pathways.
Represent ServiceNow practice innovation at industry events and forums, and contribute to thought leadership content.
Collaborate with partner-aligned Partner Technology Architects on practice-specific joint business planning.
Maintain expert knowledge of the practice competitive landscape and translate market intelligence into partner-relevant insights.
Support SC Field on Commercial partner development requests.