Partner Technical Architect

ServiceNow•Columbus, OH

15d

About The Position

The Partner Technical Architect provides senior technical strategy expertise within ServiceNow’s Risk and Security practice. The role is engaged when deep practice expertise is needed, working alongside partner-aligned Partner Technology Architects and Partner Solution Engineers to accelerate partner activation, solution co-creation, and commercial success. It supports partners across global, regional, managed, commercial, and development partner types throughout the GEO. Engagements are pooled and initiated on demand, either proactively for partner enablement, practice launches, and joint business planning, or reactively for specific requests, deal-time expertise, or partner capability gaps. Work is predominantly out-quarter, with some in-quarter opportunity support. The architect develops reusable practice architectures, patterns, integrations, templates, accelerators, demo environments, and blueprints that partners can extend and commercialize. The role delivers advanced practice expertise, workshops, proof of concepts, training, executive briefings, and mentoring, while helping partners position and differentiate ServiceNow solutions. It also contributes to partner capability development, market intelligence, thought leadership, and collaboration with product, engineering, field, and partner teams. The role does not perform platform configuration, development, or solution delivery; manage commercial contracts, pricing, or financial program management; replace deep technical or implementation specialists; or own day-to-day partner relationship management. Travel for partner, customer, and organizational activities may be up to 50%. The position is listed as regular, with a flexible or remote work persona.

Requirements

Domain expertise in Risk (IRM) or Security; Armis and Veza experience is preferred.
Security or Risk implementation experience.
CSA certificate.
5+ years of channel/partnerships sales experience.
5+ years of pre-sales solution consulting or sales engineering experience in a security or risk environment.
5+ years of ServiceNow platform or technical expertise with cloud software solutions.
Experience working collaboratively with product management, product marketing, partners, and professional services.
Territory management skills, including pipeline building and working with a Sales counterpart to guide execution excellence.
Ability to travel as required.

Nice To Haves

Experience with the ServiceNow platform and AI capabilities, including Now Assist and AI Agents.
Background in management consulting, strategy advisory, or partner business development.
ServiceNow certifications such as CSA, CIS, or architectural certifications.
Experience across multiple partner routes to market, including C&I, MSP, Reseller, Hyperscaler, and Build.
Familiarity with competitive platforms and the ability to articulate ServiceNow differentiation.
Experience with Armis and Veza.

Responsibilities

Co-create practice-native reference architectures, reusable patterns, and integration libraries that partners can extend and monetize, guiding work from concept through validation to scalable commercialization.
Build reusable practice co-innovation assets, including solution templates, industry accelerators, demo environments, and blueprints.
Provide senior technical expertise within the practice, including advanced-level knowledge, new patterns, and complex multi-product scenarios.
Drive collaborative adoption of AI-enhanced practice capabilities with partners.
Lead technical workshops with partners and engage directly with practice buyers, including CISOs and other executives.
Execute strategic proofs of concept that demonstrate practice business value.
Mentor partner architects and pre-sales teams on solution positioning, competitive differentiation, and industry patterns.
Design and deliver practice architecture training, workshops, and executive briefings; assess partner technical capabilities and develop capability maturation plans and certification pathways.
Represent ServiceNow practice innovation at industry events and forums, and contribute to thought leadership content.
Collaborate with partner-aligned Partner Technology Architects on practice-specific joint business planning.
Maintain expert-level knowledge of the practice competitive landscape and translate market intelligence into partner-relevant insights.
Support SC Field on Commercial partner development requests.
Travel for partner, customer, and organizational activities as required, up to 50%.