Partner Support Spc

American First Finance • Dallas, TX

9d

About The Position

The Partner Support Specialist (PSS) drives same-store performance and utilization growth within an assigned merchant territory. Success is measured by increased program usage, strong merchant relationships, and consistent portfolio growth. The role supports merchant performance through training, store visits, outbound calls, in-store marketing oversight, responsive service, CRM updates, and coordination with sales leadership and internal support teams.

Requirements

• High energy, excellent organizational skills, and strong integrity.
• Proven track record of achieving measurable sales goals.
• Outstanding face-to-face relationship-building skills.
• High sense of urgency and customer service orientation.
• Ability to thrive in a fast-paced, results-oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Valid driver’s license and car insurance for regional travel.

Nice To Haves

• Bachelor’s degree preferred but not required.

Responsibilities

• Grow same-store utilization and funded volume from existing merchant partners.
• Build and maintain strong, trust-based merchant relationships.
• Deliver in-store and virtual training to drive financing awareness and usage.
• Conduct regular store visits and outbound calls to support merchant performance.
• Ensure in-store marketing is properly displayed and maintained.
• Respond quickly to merchant needs and coordinate solutions.
• Maintain accurate CRM activity and manage daily territory schedules.
• Collaborate with sales leadership and internal support teams.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed