RESIDENT ONBOARDING SPC

GHP Management Corporation•Los Angeles, CA

1d•$22 - $23•Onsite

About The Position

The Resident Onboarding Specialist serves as the first point of contact for future residents after they sign a lease and is responsible for delivering a professional, friendly, and exceptional move-in experience. The role coordinates move-in readiness and scheduling, meets residents at assigned properties on move-in day, and works with internal teams to ensure a smooth handoff into resident services. It also supports unit presentation and upkeep, maintains knowledge of community specifications and policies, and encourages residents to provide feedback about their move-in experience. The position is based at GHP Corporate in Los Angeles, California, with regular travel between client sites.

Requirements

High school diploma or equivalent experience.
General computer skills.
Must pass background and drug test screening.
Must have a valid California driver’s license and car insurance.
Must have a personal vehicle for business use.
Must have unrestricted authorization to work in the United States and be willing to submit to a background investigation.
Ability to multitask, work independently, and manage assigned requests and priorities.
Clear communication, ability to deal with complex issues, reading and writing ability, and attention to detail.
Ability to regularly travel between client sites and maintain regular physical attendance.
Ability to frequently traverse and climb or descend stairs in and around apartment homes and the community; constantly bend, stoop, reach, and lift; frequently carry 10 pounds and occasionally lift, move, or carry up to 25 pounds with or without assistance.
Ability to remain stationary for extended periods, observe details at close range, and operate a computer, 10-key, and other office productivity machinery.
Ability to work in low to moderate noise levels and outdoor weather conditions.

Nice To Haves

Personable, positive, team-oriented mindset.
Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.

Responsibilities

Review daily unit status reports to confirm unit status.
Coordinate with Leasing Administration to ensure completed files are ready for move-in and scheduling.
Inspect move-in-ready apartments, confirm their condition, and place resident move-in gifts when available.
Contact future residents to confirm move-in and schedule the move-in process.
Collect move-in funds and renters’ insurance and perform a move-in inspection on move-in day.
Prepare and obtain necessary document copies, keys, parking tags, and key fobs for scheduled move-ins.
Prepare move-in packets before residents’ move-in dates.
Travel to assigned properties on move-in day to meet residents and complete the move-in process.
Identify long-standing vacant units and set up mini models weekly.
Encourage residents to share their move-in experience through review platforms and move-in surveys.
Walk and inspect units and report areas needing attention to the Service Team.
Maintain thorough knowledge of specifications and community policies.
Coordinate with the Resident Services team and provide residents with a warm departmental handoff.
Perform additional job duties and responsibilities as assigned.