Partner Success Manager (Digital Marketing)

AdCellerant•Denver, CO

3d•$80,000 - $100,000•Hybrid

About The Position

The Partner Success Manager acts as the quarterback for AdCellerant’s strategic campaigns, ensuring partners receive high-quality service, successful campaigns, and revenue growth. This role leads upsell, renewal, and retention strategies and serves as the primary contact for campaign escalations. The manager works across sales, operations, client success, and product teams to drive operational excellence, strategic forecasting, and partner satisfaction throughout the relationship. The position owns assigned partner relationships and campaign outcomes, drives partner growth, handles high-priority escalations, and contributes to revenue forecasting and business reviews. It also identifies workflow improvements, monitors key performance indicators, and shares partner feedback and industry insights with internal teams. The role is preferred to be near AdCellerant’s Denver, Colorado office, with hybrid work-from-home flexibility. Remote applicants may be considered. Team members must live and work in the United States, excluding territories, and have reliable high-speed internet. Travel of up to 25% may be required.

Requirements

At least 5 years of experience in partner success, account management, client success, or digital advertising.
A proven record of improving client satisfaction, driving campaign success, and growing revenue.
Strong knowledge of digital advertising solutions, including programmatic, SEM, SEO, video, display, social, native, and email.
Skills in strategic problem solving, conflict resolution, and proactive communication.
Ability to build strong relationships and collaborate across multiple teams.
Proficiency with CRM systems, reporting platforms, and sales analytics tools.
Willingness to travel up to 25% as needed.
Must be legally authorized to work in the United States on a full-time basis.
Must live and work in the United States (territories excluded) and have reliable, high-speed internet.

Nice To Haves

BA/BS degree or equivalent experience preferred.
Location near the Denver, Colorado office is preferred.

Responsibilities

Serve as the primary lead for assigned partners, owning strategic campaign success and account growth.
Drive upsells, renewals, and retention initiatives to maximize revenue and partner value.
Lead regular strategic partner check-ins and share campaign health insights, optimization strategies, and industry trends.
Identify opportunities to win incremental business and displace competitors.
Act as the primary contact for high-priority campaign escalations, oversee root cause analysis, and lead cross-functional teams toward resolution.
Communicate with internal teams and partners in a timely, transparent, and solution-focused manner during escalations.
Implement strategies to reduce future escalations and risks.
Collaborate with the Partner Sales Executive on revenue forecasting for assigned partners.
Monitor campaign performance, pipeline health, and upsell opportunities to support data-driven decisions.
Conduct business reviews and recommend actions to strengthen digital strategies and partner return on investment.
Work with Sales and Operations leadership to streamline communication and improve workflow efficiency.
Identify process gaps and inefficiencies and propose scalable solutions to improve the client success model.
Own key performance indicators related to client satisfaction, partner retention, campaign health, and escalation resolution.
Work across sales, operations, client success, and product teams to align strategies and improve partner outcomes.
Provide internal teams with feedback on partner needs, industry trends, and innovation opportunities.
Track and report campaign health, retention and renewal rates, upsell and cross-sell revenue, escalation response and resolution time, and client satisfaction.