Partner Services Senior Program Manager

Okta•San Francisco, CA

3d•$184,000 - $230,000•Hybrid

About The Position

Okta is seeking a senior leader to define, build, and operate the global strategy and program framework for its Services Partner ecosystem. Services Partners—including global and regional systems integrators, consultancies, implementation partners, and managed service providers—help customers realize value from Okta by advising customers, designing identity architectures, deploying and integrating Okta, driving adoption, and delivering managed services. This role owns the strategy, architecture, and operating model for the Services Partner program. The position will establish programs, standards, partner journeys, enablement frameworks, governance, measurement systems, and cross-functional mechanisms to help partners build differentiated Okta practices and deliver strong customer outcomes. It is a senior builder role combining strategic direction with hands-on program design and execution, including partner tiers and requirements, specializations, processes, partner-facing materials, success metrics, and ongoing improvements. The position is based in the San Francisco Bay Area and requires being in the office twice per week. The annual on-target compensation range for candidates in the San Francisco Bay Area is $184,000–$230,000, inclusive of base salary and incentive compensation. Okta also offers equity where applicable and benefits, including health, dental and vision insurance, a 401(k), flexible spending account, and paid leave, including PTO and parental leave.

Requirements

10+ years of experience in partner programs, channel or ecosystem strategy, alliances, professional services programs, business operations, or go-to-market strategy within enterprise SaaS, cloud, cybersecurity, identity, or a similarly complex technology environment.
Proven experience building or significantly redesigning a services partner program from strategy through launch and ongoing operations, including program structure, partner segmentation, value proposition, tiers, requirements, benefits, lifecycle journeys, and governance.
Deep experience working with Services Partners such as systems integrators, consulting firms, implementation partners, advisory firms, or managed service providers, and a practical understanding of how they build profitable practices and delivery capabilities.
Demonstrated ability to lead complex cross-functional program launches on tight timelines and align stakeholders across multiple functions without direct authority.
Bachelor’s degree or equivalent practical experience in Business, Marketing, Communications, Strategy, Operations, Technology, or a related field.

Nice To Haves

MBA or advanced degree, particularly with experience in strategy, business operations, or global partner ecosystems.

Responsibilities

Define the global Services Partner program strategy and roadmap, translating company priorities, customer needs, market trends, and ecosystem gaps into a program vision, operating model, and phased roadmap.
Design and launch a differentiated Services Partner track within the Okta Partner program, including segmentation, lifecycle journeys, tiers, requirements, benefits, specializations, progression criteria, governance, and partner-facing value proposition.
Create mechanisms for building partner capability and quality, defining readiness, practice maturity, delivery excellence, and managed-services capability.
Partner with Professional Services, Customer Success, and Enablement to establish scalable onboarding, accreditation, certification, specialization, quality standards, and continuous-improvement pathways.
Lead cross-functional execution from strategy through launch, coordinating stakeholders across Partnerships, Professional Services, Customer Success, Enablement, Marketing, Sales, Product, Operations, Finance, and Legal.
Set milestones, ownership, decision points, risks, and launch criteria; resolve ambiguity and maintain momentum through a high-visibility transformation.
Build program processes and partner-facing materials, establish success metrics, and continuously improve the partner experience.