Partner Services Senior Program Manager

Okta•San Francisco, CA

3d•Hybrid

About The Position

Okta is seeking a senior leader to define, build, and operate the global strategy and program framework for its Services Partner ecosystem. These partners—including systems integrators, consultancies, implementation partners, and managed service providers—help customers realize value from Okta by advising them, designing identity architectures, deploying and integrating Okta, driving adoption, and delivering managed services. The role owns the strategy, architecture, and operating model for the Services Partner program. It will establish programs, standards, partner journeys, enablement frameworks, governance, measurement systems, and cross-functional mechanisms to help partners build differentiated Okta practices and deliver strong customer outcomes. This is a senior builder role combining strategic direction with hands-on program design and operations, including defining tiers and requirements, launching specializations, creating processes and partner-facing materials, setting success metrics, and continuously improving the partner experience. The position is based in the San Francisco Bay Area and requires being in the office twice per week.

Requirements

10+ years of experience in partner programs, channel or ecosystem strategy, alliances, professional services programs, business operations, or go-to-market strategy within enterprise SaaS, cloud, cybersecurity, identity, or a similarly complex technology environment.
Proven experience building or significantly redesigning a services partner program from strategy through launch and ongoing operations, including program structure, partner segmentation, value proposition, tiers, requirements, benefits, lifecycle journeys, and governance.
Deep experience working with Services Partners such as systems integrators, consulting firms, implementation partners, advisory firms, or managed service providers, and practical understanding of how they build profitable practices and delivery capabilities.
Demonstrated ability to lead complex, cross-functional program launches on tight timelines and align stakeholders without direct authority.
Bachelor’s degree or equivalent practical experience in Business, Marketing, Communications, Strategy, Operations, Technology, or a related field.
Ability to work in the San Francisco Bay Area office two days per week.

Nice To Haves

MBA or advanced degree, particularly for candidates with experience in strategy, business operations, or global partner ecosystems.

Responsibilities

Define the strategy and roadmap for Okta’s global Services Partner ecosystem, including the roles of systems integrators, consultancies, implementation partners, and managed service providers.
Translate company priorities, customer needs, market trends, and ecosystem gaps into a program vision, operating model, and phased roadmap.
Design and launch a differentiated Services Partner track within the overall Okta Partner program.
Build program architecture covering partner segmentation, lifecycle journeys, tiers, requirements, benefits, specializations, progression criteria, governance, and the partner-facing value proposition.
Create mechanisms that reward demonstrated partner capability and customer outcomes.
Define partner readiness, practice maturity, delivery excellence, and managed-services capability standards.
Partner with Professional Services, Customer Success, and Enablement to establish scalable onboarding, accreditation, certification, specialization, quality-standard, and continuous-improvement pathways.
Lead cross-functional execution from strategy through launch, coordinating stakeholders across Partnerships, Professional Services, Customer Success, Enablement, Marketing, Sales, Product, Operations, Finance, and Legal.
Set milestones, ownership, decision points, risks, and launch criteria; resolve ambiguity and maintain momentum through a high-visibility transformation.