Partner Program Operation Specialist

SHI International•Somerset, NJ

About The Position

The Partner Program Operations Specialist owns, coordinates, and supports projects and operational activities across the Finance Department. The role helps Finance managers, specialists, generalists, and Business Development Managers improve efficiency by supporting process and procedure requests, operational effectiveness, profitability initiatives, and future planning. The specialist works with teams and resources across the company to develop scalable processes, support partner programs, provide reporting, maintain critical program resources, and identify opportunities to improve efficiency and profitability. Responsibilities include developing and documenting processes and procedures for projects and programs; providing Sales and leadership with recurring business-intelligence reporting and status updates; collaborating with stakeholders on scalable workflows and future initiatives; managing billings for partner-funded headcount, demo equipment, and Emerging Partner Programs; supporting training, account mapping, department RFP data, and reporting; maintaining internal partner pages and partner resources; supporting SPIFF approvals, reporting, and payouts; communicating partner updates; and notifying Sales leadership about relevant dates before quarter-end. The role requires maintaining applicable partner certifications throughout employment and the ability to travel 10%.

Requirements

Completed bachelor's degree or relevant work experience.
At least 1 year of professional experience.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.
Experience using business tools such as CRM systems, Sales Center, AX, Asana, SharePoint, or similar platforms.
Ability to read and understand contracts and RFPs.
Ability to train others within the department.
Ability to create project documentation for processes and procedures.
Ability to use reporting tools to run and distribute reports.
Strong analytical, problem-solving, and critical-thinking skills.
Proactive, positive work attitude and ability to handle business requests in a changing environment.
Strong work ethic and commitment to providing world-class support.
Self-motivation and ability to work effectively in a team environment.
Strong organizational and time-management skills, including managing shifting priorities and deadlines.
Ability to oversee large volumes of data while meeting tight deadlines.
Ability to research and resolve problems as they arise.
Professional demeanor.
Ability to travel 10%.
Ability to work flexible hours.
Ability to maintain applicable partner certifications throughout employment.

Nice To Haves

Inside or outside sales experience.
Partner sales support experience.

Responsibilities

Build and document official processes and procedures for new projects and programs.
Provide Sales and leadership with recurring business-intelligence reporting on project and program effectiveness through regular meetings and status updates.
Partner with stakeholders to develop scalable, efficient processes and workflows.
Collaborate with Leadership, Sales, Contracts, channel partners, and distribution teams on potential future initiatives.
Identify opportunities to increase profitability through improved processes and tools.
Track, execute, and manage billings for Partner Funded Headcount, demo equipment, and Emerging Partner Programs.
Assist with departmental training initiatives and account mapping.
Help run business-intelligence reports and compile data for department RFPs.
Update and standardize internal partner pages.
Maintain current EULAs, LOAs, and other important partner resources.
Support SPIFF approvals, reporting, and payout submissions.
Communicate partner updates across the department, including training, processes, procedures, and newsletters.
Notify Sales leadership via email and SharePoint of relevant dates before quarter-end.
Maintain applicable partner certifications throughout employment.