Partner Program Specialist
About The Position
The Partner Support Specialist provides operational support to resellers and helps deliver a best-in-class partner experience. The role supports day-to-day partner processes, systems, and administrative interactions that contribute to the success of the Construction Solutions Channel. Specialists handle most partner interactions independently and escalate situations to management or the sales team when appropriate. The position responds to partner sales-support, process, deal-registration, and system inquiries; manages daily Partner Portal and Salesforce tasks; and applies knowledge of basic Partner Program requirements. It also supports Channel operations through administrative work and process documentation, identifies process and system improvements, contributes to testing and feedback, and communicates business requirements to leadership. The role communicates and enforces Program and Sales/Licensing policies and serves as a Channel subject matter expert for policy creation.
Requirements
- At least 2 years of experience administering sales support.
- Exemplary written communication skills and strong listening and reading skills.
- Ability to prioritize and switch between tasks while maintaining a 24-hour turnaround for cases.
- Customer-service mindset, with a desire to assist partners and help them learn to self-serve.
- Numerical competence, including the ability to understand relationships or patterns and identify discrepancies or red flags.
- Professional maturity and ability to self-manage a workload that may vary by day or season.
- Willingness to collaborate with a team and proactively assist beyond normal duties.
- Growth mindset and flexibility.
Responsibilities
- Respond independently to incoming partner sales-support, process, deal-registration, and system inquiries, routing cases or partners to more appropriate teams when needed.
- Perform daily Partner Portal management and Salesforce tasks to support the partner experience.
- Understand basic Construction Solutions Partner Program requirements and escalate partner issues to management.
- Complete day-to-day Channel administrative work, including process documentation, NFR management, and territory audits.
- Identify opportunities to improve internal and external Channel processes and represent Partner Operations in testing and feedback.
- Identify potential system improvements, present findings to leadership, and communicate business requirements.
- Communicate and enforce Program and Sales/Licensing policies with internal teams and external partners.
- Serve as a Channel subject matter expert for Sales/Licensing policy creation with internal teams and external partners.
Benefits
- Competitive compensation and benefits package.
- Retirement savings program with employer contributions.
- Paid time off and company-recognized holidays.
- Medical, dental, and vision coverage.
- Learning and development resources, including access to training and learning platforms.
- Career growth and internal mobility opportunities.
- Employee assistance and well-being resources.
- Employee discounts and other optional perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
