Partner Program Operation Specialist
About The Position
The Partner Program Operations Specialist owns, coordinates, and supports projects and operational activities across the Finance Department. The role helps improve efficiency for Finance managers, specialists, generalists, and Business Development Managers by supporting process and procedure requests, operational effectiveness, profitability initiatives, and future planning. The specialist collaborates with teams and resources across the company to develop scalable processes, support partner programs, provide reporting, maintain critical program resources, and identify opportunities to improve efficiency and profitability.
Requirements
- Completed bachelor's degree or relevant work experience.
- At least 1 year of professional experience.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.
- Experience using business tools such as CRM systems, Sales Center, AX, Asana, SharePoint, or similar platforms.
- Ability to read and understand contracts and RFPs.
- Ability to train others within the department.
- Ability to create project documentation for processes and procedures.
- Ability to use reporting tools to run and distribute reports.
- Strong analytical, problem-solving, and critical-thinking skills.
- Proactive mindset and positive work attitude, with the ability to handle business requests in a changing environment.
- Strong work ethic and commitment to providing world-class support.
- Self-motivation and ability to work effectively in a team environment.
- Strong organizational and time-management skills.
- Ability to manage shifting priorities and deadlines and handle large volumes of data while meeting tight deadlines.
- Ability to research and resolve problems as they arise.
- Ability to demonstrate a professional demeanor.
- Ability to travel 10%.
- Ability to work flexible hours.
Nice To Haves
- Inside or outside sales experience or partner sales support experience.
Responsibilities
- Build and document official processes and procedures for new projects and programs.
- Provide Sales and leadership with recurring business intelligence reporting on project and program effectiveness through regular meetings and status updates.
- Partner with stakeholders to develop scalable and efficient processes and workflows.
- Collaborate with Leadership, Sales, Contracts, channel partners, and distribution teams on potential future initiatives.
- Identify opportunities to increase overall profitability through improved processes and tools.
- Track, execute, and manage billings for Partner Funded Headcount, demo equipment, and Emerging Partner Programs.
- Assist with department training initiatives.
- Assist department members with account mapping.
- Assist with running BI reports and compiling data for department RFPs.
- Update and standardize internal partner pages.
- Maintain current EULAs, LOAs, and other important partner resources.
- Support SPIFF approvals, reporting, and payout submissions.
- Communicate partner updates throughout the department, including training, processes and procedures, and newsletters.
- Notify Sales leadership via email and SharePoint of relevant dates prior to quarter-end.
- Maintain applicable partner certifications throughout employment.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Flexible spending
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
