Partner Program Manager
About The Position
Twilio is seeking an organized, execution-focused Partner Program Manager to manage daily Partner Operations and Commercial Systems workflows as the global partner ecosystem scales. This role is the operational backbone of the global partner program, focused on clearing support queues, reviewing partner applications, processing deal registrations, and responding to inquiries from the unmanaged partner desk. The successful candidate will own onboarding SLAs and work with cross-functional partners to complete operational tasks accurately and on time. The position prioritizes precise and timely execution of existing manual workflows, alongside maintaining accurate data across CRM and PRM systems. The manager will also identify bottlenecks and share ideas for future process automation. The role is remote but cannot be hired in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington State. Travel is anticipated to support meaningful in-person connections, though no amount is specified.
Requirements
- Hands-on experience maintaining data accuracy across CRM and PRM systems.
- Strong organizational and execution skills, with the ability to clear issues and resolve tickets in a heads-down environment.
- Familiarity with Partner Relationship Management (PRM) platforms such as Impartner and account-mapping utilities such as Crossbeam.
- Understanding of standard channel models, including Resell, Referral, ISV, and SI, and standard partner support inquiries.
- Ability to execute manual operational workflows accurately and meet turnaround SLAs.
Responsibilities
- Serve as the primary operator for the partner desk, clearing daily Zendesk and CRM queues for partner applications, support inquiries, and directory listings.
- Manually review, verify, and route inbound deal registrations and co-selling feeds while maintaining high data accuracy and meeting turnaround SLAs.
- Perform day-to-day administrative and data-entry tasks and maintain accurate ecosystem records in platforms such as Salesforce and Airtable.
- Execute existing manual workflows with precision and speed.
- Identify bottlenecks and share ideas for future process automation.
- Own onboarding SLAs and collaborate with cross-functional partners to complete tasks accurately and on time.
- Respond to direct inquiries from the unmanaged partner desk.
Benefits
- Competitive pay
- Generous time off
- Parental leave
- Wellness leave
- Healthcare
- Retirement savings program
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
- Potential eligibility to participate in Twilio’s equity plan and corporate bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
