Partner Program Manager

Twilio

15h•$96,640 - $142,000•Remote

About The Position

Twilio is seeking an organized, execution-focused Partner Program Manager to manage daily Partner Operations & Commercial Systems workflows as its global partner ecosystem scales. The role is the operational backbone of the global partner program, focused on clearing support queues, reviewing partner applications, processing deal registrations, and answering inquiries from the unmanaged partner desk. The successful candidate will own onboarding service-level agreements and collaborate with cross-functional partners to complete work accurately and on time. The position prioritizes precise execution of existing manual workflows, maintaining data accuracy across CRM and PRM systems, and keeping daily operations moving smoothly. The employee will also flag operational bottlenecks and share ideas for future automation. The role is remote, but Twilio may request in-person attendance on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings. It is not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Approximately <XX%> travel is anticipated, as stated in the posting. Twilio describes its workplace as remote-first and globally inclusive. Benefits vary by location and include competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and potentially equity and corporate bonus plan participation. Applications are intended to be accepted until November 30, 2026, subject to change based on business needs.

Requirements

Strong organizational skills and an execution-focused approach.
A can-do attitude and ability to work effectively in a heads-down environment clearing issues and resolving tickets.
Hands-on experience maintaining data accuracy across CRM and PRM systems.
Ability to execute manual workflows accurately and quickly.
Understanding of standard channel models, including Resell, Referral, ISV, and SI, and standard partner support inquiries.
Familiarity with Partner Relationship Management (PRM) platforms such as Impartner and account mapping utilities such as Crossbeam.

Responsibilities

Manage and clear daily Zendesk and CRM queues for partner applications, support inquiries, and directory listings as the primary operator for the partner desk.
Manually review, verify, and route inbound deal registrations and co-selling feeds, maintaining high data accuracy and meeting turnaround service-level agreements.
Perform day-to-day administrative and data-entry tasks and maintain accurate ecosystem records across platforms such as Salesforce and Airtable.
Execute existing manual workflows with precision and speed.
Take ownership of onboarding service-level agreements and help keep daily operations moving without friction.
Collaborate with cross-functional partners to ensure tasks are completed accurately and on time.
Flag bottlenecks and share ideas for future process automation.
Respond to direct inquiries from the unmanaged partner desk.