Partner Operations Lead

PRIME Corporate Services•Murray, UT

4d•Onsite

About The Position

The Partner Operations Lead is responsible for owning and scaling the operational backbone of the Company’s Partner and Account Management function. This role partners closely with leadership across Business Development and Account Management to build, optimize, and maintain the systems, workflows, and reporting infrastructure that power the Company’s partner ecosystem. This is not a coordination role; this position is accountable for creating and driving operational excellence across partner-related processes and systems.

Requirements

Demonstrate the ability to build, optimize, and maintain structured workflows, systems, and reporting frameworks
Show a clear track record of increasing ownership, responsibility, and initiative across operations or revenue-focused functions
Act as a highly effective cross-functional partner, driving alignment and execution across Business Development, Account Management, and Leadership
Organize complex operational and performance data into clear, actionable insights for leadership
Maintain a strong execution mindset with a focus on accuracy, accountability, and continuous improvement
Deliver results in a fast-paced, evolving environment with multiple concurrent priorities
Build scalable, repeatable systems and processes that support long-term growth
Exercise sound judgment in identifying and escalating operational risks or system gaps
Bachelor’s degree in related field (required)
Strong computer skills; proficiency Google Suite, and assorted calendar applications
Outstanding written and verbal communication skills
3 to 5 years of Account Management, Client Success, or Partner Management
Track record of managing and growing high-value accounts
Strong analytical skills with the ability to interpret data and drive decision
Advanced proficiency in Excel (Pivot Tables, reporting, data analysis)

Responsibilities

Build and manage partner onboarding workflows end-to-end, ensuring efficiency, accuracy, and scalability
Ensure all partner information, deal structures, and deliverables are properly captured, documented, and executed
Identify onboarding and operational bottlenecks and drive continuous improvement in speed and quality
Own and maintain operational systems across Salesforce (CRM), Asana (project management), and Google Workspace / Microsoft Office tools
Design, implement, and optimize workflows that improve team efficiency and reduce manual work
Drive consistent adoption, usage, and discipline across systems within Business Development and Account Management teams
Maintain high standards for CRM hygiene, data integrity, and system accuracy
Build and manage reporting dashboards to provide leadership with visibility into partner performance and pipeline
Track and analyze key operational metrics including pipeline activity, onboarding timelines, and partner performance signals
Act as the operational bridge between Business Development, Account Management, and Leadership
Ensure cross-functional handoffs are seamless, clearly defined, and consistently executed
Drive accountability across teams for timelines, deliverables, and adherence to established processes
Proactively identify operational gaps and implement solutions before they impact performance.