Partner Operations Lead

Slate Auto

21h • Onsite

About The Position

At Slate, we are building safe, reliable, and customizable vehicles in the USA, committed to reindustrialization. Our vehicles are designed for personalization, especially through wraps. To ensure a flawless customer wrap experience, we are embedding operational leaders directly with our delivery partners. We are seeking a Partner Operations Lead to manage the end-to-end launch and ongoing operations of one of Slate’s key wrap installation partners. This role involves being Slate's single point of contact, leading a team of embedded on-site field representatives, and building the necessary operational infrastructure, including processes, systems, and performance standards, to scale wrap installation. This position is suited for a hands-on field operator and relationship manager who can thrive in high-ambiguity launch environments, build operational structure from scratch, and take personal accountability for field outcomes.

Requirements

• Bachelor’s degree in Business, Engineering, Operations, or a related field.
• 6+ years of experience in field operations, partner or account management, or operations program management.
• Proven ability to stand up operations in a launch or startup context, building process and structure where little to none exists.
• Demonstrated experience building and leading field teams: setting priorities, running daily standups, and managing performance.
• Experience developing SOPs and end-to-end process flows from scratch and aligning cross-functional stakeholders.
• Comfort with data: able to define and track operational KPIs, interpret performance dashboards, and translate field metrics into actionable improvements.
• High tolerance for ambiguity and a bias toward action; able to independently prioritize and execute without a fully defined playbook.
• Willingness to travel frequently to partner sites during launch and ongoing ramp phases.

Nice To Haves

• Experience in automotive aftermarket, fleet operations, vehicle services, or logistics.
• Experience standing up operations at a 3rd party/partner facility (e.g., automotive dealership, distribution center, service center).
• Experience coordinating IT or systems integrations between operational partners (e.g., order management, scheduling, inventory, or labeling systems).
• Experience managing field teams across a geographically distributed, multi-site environment.
• Exposure to fulfillment logistics, including receiving operations, inventory management, and shipment coordination.
• Familiarity with wrap installation, large-format graphics, or vehicle personalization products.

Responsibilities

• Own the end-to-end relationship with a major partner, serving as Slate’s single point of contact and primary escalation path at every level of the partnership.
• Recruit, onboard, and manage a team of on-site Slate field representatives embedded at partner delivery locations, running daily standups to monitor operational health, surface issues, and unblock execution in real time.
• Lead the partner’s operational readiness for launch, including site visits, facility assessments, staffing model alignment, and end-to-end process walkthroughs.
• Develop and document the complete wrap fulfillment and installation workflow: from the kitting facility through partner receiving, VIN assignment, installation execution, and quality inspection, in collaboration with Operations, IT, and Digital teams.
• Drive partner alignment on installation standards, pricing, SLAs, and quality criteria.
• Own partner operations dashboards, tracking installation quality, throughput, defect rates, and SLAs, and driving corrective action when targets are missed.
• Coordinate with Slate’s IT and Digital teams to build the integrations and digital workflows (order ID → wrap labeling → VIN assignment → installation tracking) that enable seamless fulfillment at scale.
• Manage warranty claims and quality escalations from the partner channel, working with the partner to drive root cause resolution within defined SLAs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior