Partner Manager

Conviva•Foster City, CA

4d•$150,000 - $175,000•Onsite

About The Position

Conviva is hiring a Partner Manager to build and grow its ecosystem of agent builders, including platforms, tooling providers, systems integrators, and agencies that help companies put AI agents into production. Conviva applies its quality-of-experience measurement capabilities to AI agents through Agent Experience Insights (AEI), which measures user activity before, during, and after conversations so teams can assess whether agents worked for users. The Partner Manager owns a portfolio of partners end to end, from recruiting and integration through MCP to team enablement and co-sell pipeline development. This is an early-stage program, and the role will help shape the program while operating it. The position is based in Conviva’s Foster City, California office and reports to the Chief Revenue Officer.

Requirements

3–5 years of experience in partner management, channel sales, business development, or alliances at a B2B SaaS company.
A track record of recruiting partners and growing them into measurable partner-sourced or partner-influenced pipeline.
Ability to explain APIs and integrations and work credibly with partner engineering teams.
Working knowledge of AI agents, conversational AI, or LLM-based products, and how companies build and deploy them.
Strong communication and presentation skills, from developer calls to executive business reviews.
Self-direction in a fast-moving, early-stage program, with the judgment to prioritize the most important partners.

Nice To Haves

Experience with AI or developer-tool ecosystems such as agent platforms, LLM providers, frameworks, or observability tools.
Familiarity with MCP (Model Context Protocol) or similar agent integration patterns.
Experience working with systems integrators or digital agencies.
A background in analytics, observability, or customer experience software.
Experience helping establish a partner program, including tiers, enablement, or certification.

Responsibilities

Identify, recruit, and sign partners across agent and conversational AI platforms, agent frameworks and developer tooling, systems integrators and agencies, and CX and digital experience platforms.
Coordinate partner and Conviva product and engineering teams to scope and launch integrations through MCP.
Train partner sales, solutions, and delivery teams to position Conviva’s agent experience measurement and identify opportunities.
Run joint account planning with partners and Conviva sales; source and register partner-led opportunities and help close them.
Coordinate with Marketing on co-branded content, launch announcements, webinars, events, and partner directory listings.
Manage partner relationships through regular business reviews, tracking partner health and performance, and serving as the main point of contact.
Help define partner tiers, benefits, onboarding, and certification as the program develops.
Share market feedback and requests from partners and their customers with Product, Sales, and leadership.