Partner Manager

Conviva•Foster City, CA

3d•Onsite

About The Position

Conviva is hiring a Partner Manager to build and grow its ecosystem of agent builders, including platforms, tooling providers, systems integrators, and agencies that help companies put AI agents into production. Conviva applies its quality-of-experience measurement expertise to AI agents through Agent Experience Insights (AEI), which measures what users do before, during, and after a conversation. The Partner Manager will own a portfolio of partners end to end, from recruiting and MCP integration through enablement and co-sell pipeline development. This is an early-stage program, and the role will help shape how it operates as well as run it. The position reports to the Chief Revenue Officer and is based in Conviva’s Foster City, California office. The role includes recruiting partners across agent and conversational AI platforms, agent frameworks and developer tooling, systems integrators and agencies, and CX and digital experience platforms. The Partner Manager will coordinate integrations with partner and Conviva product and engineering teams; train partner sales, solutions, and delivery teams; build joint pipeline and go-to-market activity; manage partner relationships and performance; help define program tiers and benefits; and relay partner and customer feedback to internal teams. The expected on-target earnings for this full-time position are $150,000–$175,000 base salary plus 30% variable compensation, in addition to equity and benefits. Compensation is determined by factors including qualifications, experience, and relevant education or training.

Requirements

3–5 years of experience in partner management, channel sales, business development, or alliances at a B2B SaaS company.
A track record of recruiting partners and growing them into measurable partner-sourced or partner-influenced pipeline.
Comfort with technical products, including the ability to explain APIs and integrations and work credibly with partner engineering teams.
Working knowledge of AI agents, conversational AI, or LLM-based products and how companies build and deploy them.
Strong communication and presentation skills, from developer calls to executive business reviews.
Ability to work independently in a fast-moving, early-stage program and use good judgment to prioritize partners.

Nice To Haves

Experience with AI or developer-tool ecosystems, such as agent platforms, LLM providers, frameworks, or observability tools.
Familiarity with MCP (Model Context Protocol) or similar agent integration patterns.
Experience working with systems integrators or digital agencies.
Background in analytics, observability, or customer experience software.
Experience helping establish a partner program, including tiers, enablement, or certification.

Responsibilities

Identify, recruit, and sign partners across agent and conversational AI platforms; agent frameworks and developer tooling; systems integrators and agencies; and CX and digital experience platforms.
Coordinate integrations between partner teams and Conviva through MCP, from scoping through launch.
Train partner sales, solutions, and delivery teams to position Conviva’s agent experience measurement and identify opportunities.
Run joint account planning with partners and Conviva Sales, source and register partner-led opportunities, and help close them.
Work with Marketing on co-branded content, launch announcements, webinars, events, and partner directory listings.
Manage partner relationships, conduct regular business reviews, track partner health and performance, and serve as the main partner contact.
Help define partner tiers, benefits, onboarding, and certification as the program matures.
Share partner and customer feedback with Product, Sales, and leadership.
Deliver the outcomes used to measure success: active partners signed and integrated through MCP; partner-sourced and partner-influenced pipeline and revenue; enabled and certified partner teams; and joint go-to-market launches and campaigns.