Partner Manager, Global (US-Based)

Recurly•Austin, TX

About The Position

Recurly is seeking a Partner Manager to manage its existing partnerships across payment providers, ISVs, and advisors. The role is responsible for keeping partner relationships active, productive, and accountable; owning the mutual referral process; tracking partner-sourced leads; and ensuring partners and internal teams have what they need to bring Recurly into deals. It works across Sales, Marketing, Product, Customer Success, and Finance, serving as the central connection between Recurly and its partners to build consistent pipeline and revenue. The Partner Manager owns day-to-day partner relationships and business reviews, manages referrals and related Salesforce operations, and coordinates enablement, account mapping, co-selling, joint marketing campaigns, and shared content. The role also brings partner and merchant feedback into product and go-to-market planning and represents Recurly at partner events, webinars, and joint customer sessions as needed. The position is based in the US (Austin), with periodic travel.

Requirements

3–5+ years of experience in partner management, channel management, partner operations, or a related ecosystem role in SaaS, fintech, or payments.
Hands-on experience managing partner relationships day to day, including referral processes, lead tracking, and partner reviews.
Working knowledge of Salesforce, with experience configuring or administering partner-related objects, workflows, or reports.
Experience with partner tooling such as PartnerStack, Crossbeam, or similar platforms.
Familiarity with payments, subscription billing, or recurring revenue models.
Strong project management skills and ability to run enablement programs, campaigns, and content processes end to end.
Excellent communication skills and ability to work across functions and build trust with partners and internal stakeholders.
Organized and detail-oriented, with comfort managing many moving parts at once.
Based in the US (Austin) and willing to travel periodically.

Nice To Haves

Salesforce admin certification.

Responsibilities

Manage day-to-day relationships with payment partners, ISVs, and advisors as their primary Recurly contact.
Hold regular partner business reviews to assess pipeline, joint goals, and partner health.
Identify partner needs, escalate feedback to appropriate internal teams, monitor partner activity, and re-engage inactive partners.
Own the end-to-end mutual referral process, including intake, routing, handoff, and follow-up with Sales.
Drive, track, and report on partner-sourced and partner-influenced leads and opportunities.
Maintain referral definitions and service-level agreements, and work with Sales leadership to improve partner-lead conversion and identify bottlenecks.
Plan and coordinate partner enablement sessions on Recurly's product, positioning, and sales motion.
Run joint account-mapping exercises and coordinate with account executives on joint account plans and co-selling.
Work with Marketing to execute joint partner campaigns from concept through launch and reporting.
Own shared partner content, including landing pages, presentations, case studies, and co-marketing collateral, keeping it accurate, current, and accessible.
Own Recurly's Salesforce configuration for partner management, including partner account structures, referral objects, opportunity workflows, and reporting.
Work with Sales Operations and Marketing Operations on data quality, lead routing, and partner attribution.
Build and maintain dashboards that provide leadership visibility into partner performance.
Collaborate with Product, Marketing, Customer Success, and Finance to align partner programs with company priorities.
Bring partner and merchant feedback into product and go-to-market planning.
Represent Recurly at partner events, webinars, and joint customer sessions as needed.