Partner Manager, Global (US-Based)

Recurly•Austin, TX

About The Position

Recurly is seeking a Partner Manager to manage day-to-day relationships with existing payments provider, ISV, and advisor partners. The role owns the mutual referral process, drives and tracks partner-sourced leads, and ensures partners and internal teams have what they need to bring Recurly into sales opportunities. It is an execution-focused, cross-functional position working with Sales, Marketing, Product, and Customer Success to turn established partnerships into consistent pipeline and revenue. The Partner Manager serves as the primary Recurly contact for partners, maintains partner engagement and accountability, and manages referral intake, routing, handoffs, follow-up, attribution, and reporting. The role also coordinates partner enablement, joint account mapping and co-selling, partner campaigns and shared content, and Salesforce partner-management configuration and reporting. The position brings partner and merchant feedback into internal planning and represents Recurly at partner events, webinars, and joint customer sessions as needed. The role is US-based, with the posting specifying Austin, and requires periodic travel. Recurly describes the position as full-time and offers a competitive benefits program, perks, and options for employees and eligible dependents.

Requirements

3–5+ years of experience in partner management, channel management, partner operations, or a related ecosystem role in SaaS, fintech, or payments.
Hands-on experience managing partner relationships day to day, including referral processes, lead tracking, and partner reviews.
Working knowledge of Salesforce and experience configuring or administering partner-related objects, workflows, or reports.
Familiarity with payments, subscription billing, or recurring revenue models.
Strong project management skills and ability to run enablement programs, campaigns, and content processes end to end.
Excellent communication skills and ability to work across functions and build trust with partners and internal stakeholders.
Organized, detail-oriented, and comfortable managing many moving parts.
Based in the US (Austin) and willing to travel periodically.

Nice To Haves

Salesforce administrator certification.
Experience with partner tooling such as PartnerStack, Crossbeam, or similar platforms.

Responsibilities

Own day-to-day relationships with payments partners, ISVs, and advisors as their primary Recurly contact.
Hold regular partner business reviews to assess pipeline, joint goals, and partner health.
Identify partner needs and route feedback to appropriate internal teams; monitor partner activity and re-engage inactive partners.
Manage the end-to-end mutual referral process, including intake, routing, handoff, and follow-up with Sales.
Drive, track, and report on partner-sourced and partner-influenced leads and opportunities.
Maintain referral definitions and service-level agreements, and work with Sales leadership to improve lead conversion and identify bottlenecks.
Plan and coordinate partner enablement sessions about Recurly's product, positioning, and sales motion.
Run joint account-mapping exercises and coordinate joint account plans and co-selling with account executives.
Work with Marketing to execute joint partner campaigns from concept through launch and reporting.
Own and maintain shared partner content, including landing pages, presentations, case studies, and co-marketing materials.
Own Salesforce configuration for partner management, including partner account structures, referral objects, opportunity workflows, and reporting.
Partner with Sales Operations and Marketing Operations on data quality, lead routing, and partner attribution.
Build and maintain dashboards that provide leadership visibility into partner performance.
Collaborate with Product, Marketing, Customer Success, and Finance to align partner programs with company priorities.
Bring partner and merchant feedback into product and go-to-market planning.
Represent Recurly at partner events, webinars, and joint customer sessions as needed.

Benefits

Medical, dental, and vision benefits, with options for eligible dependents.
Life insurance, short- and long-term disability, hospital indemnity, critical illness coverage, and employee accident protection.
Health savings account with company contribution and flexible spending account options.
Employee assistance program.
Legal insurance and pet insurance.
401(k) retirement plan with company match.
Flex Time Off.
Company events.
Training and development.
Tuition reimbursement.
Commuter benefits.
Volunteer opportunities.