Partner Engineer

Thatch • Austin, TX

12d • $160,000 - $195,000

About The Position

Thatch is looking for a Partner Engineer to own the reliability and success of payroll and HRIS integrations as the company scales. The role works directly with customers, integration partners, and internal teams to address complex technical challenges, validate new integrations, and keep critical connections reliable. The Partner Engineer has ownership from day one and helps deliver a seamless customer experience while enabling the engineering team to focus on future development.

Thatch helps employers provide employees with a healthcare budget to choose coverage that suits them, while making benefits easier to manage and business costs more predictable. The company seeks people who enjoy complex problems, exercise good judgment, work comfortably through ambiguity, care about customers, take responsibility for what they build, and want their work to matter.

Requirements

• At least 5 years of experience in partner engineering, solutions engineering, technical integrations, or a similar customer-facing technical role.
• Strong understanding of APIs, including the ability to read documentation, troubleshoot failures, and diagnose integration issues.
• Experience owning complex technical problems across multiple systems, stakeholders, or external partners.
• Confidence working directly with customers and translating technical complexity into clear guidance and solutions.
• Strong ownership mindset and ability to independently prioritize issues and drive them through resolution.
• Experience building repeatable processes, documentation, or monitoring practices to improve operational reliability.

Nice To Haves

• Experience with payroll, HRIS, or benefits platforms, particularly complex enterprise configurations and integrations.
• Experience working with third-party APIs and integration partners, such as Finch, Merge, or similar platforms.
• Experience building internal tools, scripts, or automations to improve integration reliability and reduce manual work.
• Experience in a forward-deployed engineering or technical solutions role, solving complex customer problems and translating them into scalable technical solutions.

Responsibilities

• Monitor, troubleshoot, and resolve payroll and HRIS connection issues to ensure integrations work reliably for customers.
• Partner with enterprise customers to test payroll integrations, identify potential issues, and support successful launches.
• Help customers and internal teams navigate payroll configurations, integration capabilities, and API limitations.
• Coordinate across customers, external partners, and engineering to diagnose problems, remove blockers, and drive issues through to resolution.
• Develop runbooks, monitoring practices, and workflows to improve reliability and reduce recurring issues.
• Identify patterns and opportunities to improve integrations, the customer experience, and engineering efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed