Partner Engineer

Sage Care•Palo Alto, CA

About The Position

Sage Care is hiring a Partner Engineer to own the technical relationship with 3–5 health system partners, from initial integration through go-live, expansion, and ongoing operations. This high-ownership role sits at the intersection of engineering, partner relationships, and product. The Partner Engineer connects Sage Care's platform to partner EHRs, phone systems, workflows, and data; configures and launches AI voice and matching products; and responds to operational issues. The role works closely with partner IT, access, and clinical teams, as well as Sage Care's product, engineering, and Epic integration teams. The ideal candidate is a strong engineer who enjoys customer-facing work and complex real-world systems, and can turn partner-specific work into repeatable processes and tooling. Travel to partner sites is required, up to 50%, particularly during integrations and go-lives.

Requirements

At least 4 years of Partner, solutions, or forward-deployed engineering experience.
Strong coding and SQL skills.
Experience integrating with and debugging third-party systems in production.
Strong communication skills with technical and non-technical audiences.
Ability to take ownership as a generalist and manage multiple partners and projects.
Willingness to travel to partner sites up to 50%, concentrated around integrations and go-lives.
Experience in healthcare or a strong interest in working in healthcare.

Nice To Haves

Experience with Epic or other EHR integrations.
Experience at a startup.
Experience with voice AI, telephony, or LLM-based products.
Familiarity with cloud infrastructure, ideally GCP.

Responsibilities

Serve as the technical owner and trusted point of contact for 3–5 health system partners.
Keep partners and Sage Care leadership informed through clear, regular communication.
Spend time on-site with partners during integrations and go-lives.
Support pre-sale conversations and scope work with prospective partners.
Connect Sage Care to partner systems, workflows, and data.
Build partner-specific tooling, automations, and integrations when needed.
Work with the Epic integration team and partner IT teams to deliver EHR integrations.
Configure, test, and launch Sage Care AI agents for each partner.
Tune agent behavior and the patient experience using real call data.
Help partners expand to new clinics, workflows, and use cases.
Respond when partner systems or services break, and close the loop with partners.
Monitor partner quality and identify issues before partners notice them.
Report partner performance using metrics partners trust.
Help product and engineering teams discover, triage, and prioritize issues from the field.
Turn partner feedback and recurring problems into product improvements.
Contribute to internal projects beyond assigned partners.
Turn one-off partner work into repeatable processes, tooling, and documentation.
Use AI and automation to create leverage in day-to-day work.