Partner Engineer
About The Position
Sage Care is hiring a Partner Engineer to own the technical relationship with 3–5 health system partners, from initial integration through go-live, expansion, and day-to-day operations. This high-ownership role sits at the intersection of engineering, customer relationships, and product. The Partner Engineer connects Sage Care’s platform to partners’ EHRs, phone systems, workflows, and data; configures and launches AI voice and matching products; and serves as a first responder when issues arise. The role involves working within partner environments alongside IT, access, and clinical teams, including spending time on-site during integrations and go-lives. The Partner Engineer brings field learnings to Sage Care’s product and engineering teams and turns partner-specific work into reusable processes, tooling, and documentation. The position is intended for an engineer who enjoys customer-facing work and complex real-world systems, and who wants to make partner launches more repeatable as the company scales.
Requirements
- At least 4 years of Partner, solutions, or forward-deployed engineering experience.
- Strong coding and SQL skills.
- Experience integrating with and debugging third-party systems in production.
- Strong communication skills with technical and non-technical audiences.
- Able and willing to manage multiple partners and projects as a high-ownership generalist.
- Willingness to travel to partner sites up to 50%, concentrated around integrations and go-lives.
- Experience in healthcare or a strong interest in working in healthcare.
Nice To Haves
- Experience with Epic or other EHR integrations.
- Experience at a startup.
- Experience with voice AI, telephony, or LLM-based products.
- Familiarity with cloud infrastructure, ideally GCP.
Responsibilities
- Serve as the technical owner and trusted point of contact for 3–5 health system partners.
- Keep partners and Sage Care leadership informed through clear, regular communication.
- Spend time on-site with partners during integrations and go-lives.
- Support pre-sale conversations and scoping with prospective partners.
- Connect Sage Care to each partner’s systems, workflows, and data.
- Build partner-specific tooling, automations, and integrations when needed.
- Work with Sage Care’s Epic integration team and partner IT teams to deliver EHR work.
- Configure, test, and launch Sage Care’s AI agents for each partner.
- Tune agent behavior and the patient experience using real call data.
- Help partners expand to new clinics, workflows, and use cases.
- Respond when systems break and close the loop with partners.
- Monitor partner quality and identify issues before partners notice them.
- Report partner performance using metrics partners trust.
- Help product and engineering teams discover, triage, and prioritize issues from the field.
- Turn partner feedback and recurring problems into product improvements.
- Contribute to internal projects beyond assigned partners.
- Turn one-off partner work into repeatable processes, tooling, and documentation.
- Use AI and automation to create leverage in day-to-day work.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
