Partner Engineer

Thatch • Austin, TX

11d

About The Position

Thatch is looking for a Partner Engineer to own the reliability and success of its payroll and HRIS integrations as the company scales. The role works directly with customers, integration partners, and internal teams to solve technical challenges, validate integrations, and keep critical connections running reliably. The Partner Engineer helps deliver a seamless customer experience while enabling the engineering team to focus on future development.

The role involves monitoring and troubleshooting payroll and HRIS connections, leading technical validation with enterprise customers, and serving as a technical expert on payroll configurations, integration capabilities, and API limitations. It also includes coordinating issue resolution across stakeholders and building scalable processes such as runbooks, monitoring practices, and workflows. The position contributes to improving integrations, customer experience, and engineering efficiency.

The interview process typically takes 2–3 weeks and includes a recruiter conversation, a hiring manager discussion, a practical technical exercise and cross-functional conversations, and a final conversation with company leadership. Estimated compensation is $160,000–$195,000 USD.

Requirements

• At least 5 years of experience in partner engineering, solutions engineering, technical integrations, or a similar customer-facing technical role.
• Strong understanding of APIs, including the ability to read documentation, troubleshoot failures, and diagnose integration issues.
• Experience owning complex technical problems across multiple systems, stakeholders, or external partners.
• Confidence working directly with customers and translating technical complexity into clear guidance and solutions.
• Strong ownership mindset and ability to independently prioritize issues and drive them through resolution.
• Experience building repeatable processes, documentation, or monitoring practices to improve operational reliability.

Nice To Haves

• Experience with payroll, HRIS, or benefits platforms, particularly complex enterprise configurations and integrations.
• Experience working with third-party APIs and integration partners such as Finch, Merge, or similar platforms.
• Experience building internal tools, scripts, or automations to improve integration reliability and reduce manual work.
• Experience in a forward-deployed engineering or technical solutions role, solving complex customer problems and translating them into scalable technical solutions.

Responsibilities

• Monitor, troubleshoot, and resolve payroll and HRIS connection issues to ensure integrations work reliably for customers.
• Partner with enterprise customers to test payroll integrations, identify potential issues, and support successful launches.
• Help customers and internal teams understand complex payroll configurations, integration capabilities, and API limitations.
• Work across customers, external partners, and engineering to diagnose problems, remove blockers, and drive issues to resolution.
• Develop runbooks, monitoring practices, and workflows that improve reliability and reduce recurring issues.
• Identify opportunities to improve integrations, customer experience, and engineering efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed