Partner Engagement Manager, Air Combat Command

Onebrief•Hampton, VA

5d•$150,000 - $180,000•Onsite

About The Position

Onebrief is hiring a Partner Engagement Manager to serve as the trusted technical partner and subject-matter expert for customers at Air Combat Command. The role is based in person at Joint Base Langley-Eustis, Virginia, and requires 25% travel, a current Top Secret clearance with eligibility for SCI, and the ability to access Department of Defense facilities and installations. The Partner Engagement Manager maintains power-user-level proficiency in Onebrief, stays current on product updates, and explains how new capabilities apply to customer workflows. As the primary communication link between the customer and Onebrief, the manager provides role-specific training, supports adoption, and translates technical product behavior into actionable guidance. The role also connects customer needs and observations with the product team, coordinates incident response with customers and product engineering, and works with other Partner Engagement Managers to keep planning and workflows synchronized across commands. Success involves building customer trust, learning quickly, identifying opportunities, driving progress within the account, and adapting when priorities change. The position may also support expansion and upsell opportunities with Allies and Partners by communicating Onebrief’s value.

Requirements

Proven experience leading operational planning in a military context, preferably at a multi-star headquarters.
Exposure to large staff planning through Professional Military Education or military service experience.
Familiarity with major military planning exercises and protocols for software deployment on classified networks.
Proven ability to expand business presence within a customer location, especially for software or technology solutions.
Experience providing face-to-face and remote customer support, including coordinating incident response with customers and product engineering teams.
Strong technical skills to master the application, troubleshoot issues, and liaise with customers on technical matters.
Proven ability to navigate large government organizations, resolve bureaucratic challenges, and deliver successful outcomes.
Current Top Secret clearance with eligibility for SCI and ability to access DoD facilities and installations.

Nice To Haves

Technical aptitude to become a product power user and discuss technical matters with customers and engineering.
Strong interpersonal skills, rapport-building, ability to align diverse perspectives, and clear, influential communication.
Strong commitment to the company’s mission.
Proactive and adaptable approach; ability to work autonomously or cross-functionally in fast-paced or ambiguous settings.
Clear, concise, and candid communication, including assessing account situations and communicating recommendations for strategic decisions.

Responsibilities

Clearly communicate user needs to the product team, maintain high product proficiency, and build customer enthusiasm for product improvements.
Understand, request, and effectively leverage company resources to meet company goals.
Lead or support exercises.
Use observations of users to recommend product improvements.
Identify gaps between directorate workflows and effective Onebrief usage, then drive adoption through hands-on configuration, user coaching, and workflow optimization.
Coordinate with customers and product engineering during incidents involving unavailable, broken, or unsatisfactory product performance.
Align team efforts to deliver a strong customer experience and coordinate with fellow Partner Engagement Managers to synchronize planning and workflows across commands.
Enable expansion and upsell opportunities with Allies and Partners by communicating the Onebrief value proposition.
Provide ongoing, role-specific training so customers can adopt new capabilities and avoid outdated workflows.
Serve as the primary communication link between the customer and Onebrief, explaining product behavior in actionable terms.