Partner Engagement Manager, U.S. Pacific Fleet

Onebrief•Honolulu, HI

3d•$150,000 - $180,000•Onsite

About The Position

As a Partner Engagement Manager at Onebrief, you are the customer’s trusted technical partner and a subject-matter expert with power-user-level fluency in the platform. You stay current on product updates and explain how new releases affect the customer’s specific workflows. As the primary communication link between the customer and Onebrief, you provide ongoing, role-specific training to encourage adoption of new capabilities and explain product behavior in actionable terms. You identify gaps between existing directorate workflows and effective Onebrief use, then promote adoption through hands-on configuration, user coaching, and workflow optimization. You coordinate incident response with customers and product engineering, support exercises, communicate user needs and product improvement opportunities, and coordinate with fellow Partner Engagement Managers to keep planning and workflows synchronized across commands. You also help create expansion and upsell opportunities with Allies and Partners by communicating Onebrief’s value proposition. The position is in person at Joint Base Pearl-Hickam and requires a current Top Secret clearance with eligibility for SCI, as well as the ability to access DOD facilities and installations.

Requirements

Proven experience leading operational planning in a military context, preferably at a multi-star headquarters.
Exposure to large-staff planning through Professional Military Education or military service.
Familiarity and experience with major military planning exercises and protocols for software deployment on classified networks.
Proven ability to expand business presence within a customer location, with an emphasis on software or technology solutions.
Experience providing customer support face-to-face and remotely, including coordinating incident response with customers and product engineering teams.
Strong technical skills to master the application, troubleshoot issues, and liaise with customers on technical matters.
Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
Current Top Secret clearance with eligibility for SCI.
Ability to access DOD facilities and installations.

Nice To Haves

Technical aptitude to become a product power user and discuss engineering topics with customers; coding is not required.
Strong interpersonal skills, ability to develop rapport and trust, align diverse perspectives, and communicate with clarity and influence.
Strong commitment to the company’s mission.
Proactive and adaptable approach, comfort working autonomously or in a cross-functional team, and ability to operate in fast-paced or ambiguous settings.
Clear, concise, and candid communication, including the ability to assess account situations and provide recommendations that inform strategic decisions.

Responsibilities

Clearly communicate user needs to the product team, maintain high product proficiency, and build customer enthusiasm for product improvements.
Understand, request, and effectively leverage company resources to meet company goals.
Lead or support exercises.
Use observations of users to recommend product improvements.
Identify gaps between directorate workflows and effective Onebrief usage, and drive adoption through hands-on configuration, user coaching, and workflow optimization.
Coordinate with the customer and product engineering team when responding to incidents involving unavailable, broken, or unsatisfactory product performance.
Align the team’s efforts to deliver a strong customer experience and coordinate with fellow Partner Engagement Managers so planning and workflows remain synchronized across commands.
Enable expansion and upsell opportunities with Allies and Partners by communicating the Onebrief value proposition.
Maintain power-user-level fluency in the platform, stay current on product updates, and provide ongoing role-specific training.
Explain product behavior and updates in terms that customer staff can act on.