Partner, Employee Experience & Engagement

DocGo•King of Prussia, PA

3d•Hybrid

About The Position

The Employee Experience Partner serves as a highly visible field-based representative responsible for strengthening frontline employee engagement, workforce communication, leadership responsiveness, and the overall employee experience across DocGo’s EMS operations throughout Pennsylvania and Southern New Jersey. This role acts as a dedicated bridge between frontline employees, Operations leadership, and the People Department to ensure employee concerns, workplace issues, operational challenges, and workforce needs are addressed in a timely, respectful, and solutions-oriented manner. The Employee Experience Partner proactively travels throughout field locations to build trusted relationships with employees and leaders, improve communication flow, support issue resolution, identify workplace trends, and help cultivate a responsive, engaging, and employee-centered work environment. This position plays a critical role in improving workforce trust, increasing employee support and visibility, strengthening operational partnership, and ensuring employees feel heard, supported, and connected to the organization.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, Labor Relations, Communications, or related field preferred.
Minimum of 3 - 5 years of experience in Employee Relations, Human Resources, Workforce Engagement, Operations, Healthcare Management, or related field.
Experience supporting field-based, hourly, healthcare, transportation, EMS, or operational workforces strongly preferred.
Strong interpersonal, communication, relationship-building, and conflict resolution skills.
Ability to build trust and credibility with employees and leaders at all levels of the organization.
Ability to navigate sensitive employee matters with professionalism, discretion, and sound judgment.
Strong organizational skills with the ability to manage multiple priorities in fast-paced operational environments.
Comfortable working independently and traveling extensively throughout assigned markets.
Valid driver’s license and ability to travel regularly throughout Pennsylvania and Southern New Jersey.

Nice To Haves

Prior EMS, healthcare transportation, public safety, unionized workforce, or multi-site operational experience preferred.
Experience supporting employee engagement, workforce communication, or frontline workforce initiatives.
Knowledge of employee relations principles, workplace investigations, labor relations environments, and operational workforce support.

Responsibilities

Maintain a highly visible and accessible presence throughout EMS operations across Pennsylvania and Southern New Jersey markets.
Conduct regular field visits, employee rounding, station visits, listening sessions, and workforce engagement meetings with frontline employees and leaders.
Build strong, trusted relationships with EMTs, Paramedics, Drivers, Dispatchers, Supervisors, Managers, and operational leadership teams.
Serve as a primary point of contact for employee questions, concerns, workplace issues, engagement opportunities, and workforce support needs.
Promote a positive employee experience through proactive communication, responsiveness, professionalism, and follow-through.
Partner closely with the People Department and Operations leadership to support positive employee relations and consistent workplace practices.
Assist with the timely escalation, coordination, and resolution of employee concerns and workplace issues.
Monitor unresolved employee concerns and help ensure appropriate follow-up and closure.
Identify trends involving employee dissatisfaction, communication gaps, workplace morale, operational challenges, or recurring employee concerns, and escalate findings appropriately.
Support workplace investigations, conflict resolution efforts, and employee follow-up activities, as appropriate.
Maintain professionalism, confidentiality, neutrality, and sound judgment while navigating sensitive employee matters.
Serve as a liaison between frontline operations and centralized People functions to improve communication, responsiveness, and employee support.
Help ensure employees understand available resources, policies, procedures, benefits, leave processes, scheduling practices, and organizational initiatives.
Partner with operational leadership to improve workforce communication, employee accountability, engagement efforts, and workplace culture initiatives.
Assist in identifying operational barriers that negatively impact employee experience and help facilitate practical solutions.
Reinforce a culture of accountability, responsiveness, professionalism, and respectful workplace interactions.
Support frontline leaders with employee communication strategies, workforce engagement approaches, and employee relations best practices.
Reinforce leadership accountability related to employee responsiveness, follow-up, communication, and workplace professionalism.
Assist with workforce engagement initiatives, employee recognition efforts, retention strategies, and culture-building activities.
Support leadership development efforts focused on communication, engagement, and employee experience improvement.
Document employee concerns, engagement trends, workforce feedback, and operational themes identified throughout field engagement activities.
Provide regular updates and actionable insights to People and Operations leadership regarding workforce trends and opportunities for improvement.
Assist with the development and implementation of employee engagement initiatives, workforce action plans, and operational improvement efforts.