Partner Deployment Strategist

monday.com•New York, NY

5d•$120,000 - $170,000•Hybrid

About The Position

The Partner Deployment Strategist joins monday.com’s Professional Services team and owns a portfolio of certified delivery partners, along with the professional services and managed services engagements they deliver. The role builds partner relationships, maintains high delivery standards, and is accountable for the AI value customers realize. It supports services sales routed through the partner channel, drives retention of managed services engagements, and serves as the primary connection between monday.com and partner organizations delivering at scale. This is a hybrid position requiring three days per week in the New York City office, with travel of up to 20% of the time.

Requirements

At least 5 years of professional services experience in partner delivery management, engagement management, or technical program management in enterprise software, including significant experience working alongside customer-delivery partners.
Experience delivering complex professional services solutions to a high standard internally and through partners, and governing a portfolio of concurrent engagements.
Experience working with service partners or systems integrators, leading delivery teams through influence, and holding external organizations to high delivery and operational standards.
Hands-on experience with Generative and Agentic AI tools and a strong understanding of how AI changes the way work gets done.
Experience with professional services scoping and estimation sufficient to support sales of services routed through the partner channel.
Experience with consumption- or usage-based commercial models and recurring-revenue services focused on customer outcomes rather than labor.
Technical fluency to participate credibly in architecture discussions, understand how enterprise systems exchange data, and recognize when a goal requires software development rather than configuration.
Strong customer-facing and presentation skills, including the ability to establish credibility with partner leaders and customer executives, communicate technical topics to non-technical audiences, and frame business outcomes for technical audiences.
Ability to learn and apply new concepts, business models, and technologies across changing partners, customers, and industries.
Detail orientation and strong organizational and project management skills, with comfort maintaining standards across many concurrent engagements.
Excellent interpersonal skills, a customer-centric mentality, a can-do approach, the ability to work under pressure, and a strong sense of ownership.
Willingness to travel up to 20% of the time.

Nice To Haves

BA or BS degree.

Responsibilities

Own a portfolio of delivery partners and their professional services and managed services engagements, ensuring high-value, on-time, and on-budget outcomes.
Drive AI value realization across the portfolio by tracking realized consumption against the plan agreed at sale and addressing adoption gaps or unbuilt workflows with partner delivery teams.
Monitor engagement health and retain ongoing partner-delivered services, intervening with partners or customers when value is not being realized.
Work with Account Owners to support sales of services routed to the partner channel and match each scope to a partner with suitable capability and capacity.
Ensure partners apply monday.com best practices and delivery methodologies, using performance data to support consistent delivery standards.
Build and maintain relationships with delivery partners to support successful project outcomes and growth of their service practices.
Bring platform and roadmap context to partner practices and relay feedback from practice leads and delivery teams to Product.
Manage partner-delivery operations, including staffing and procurement queues, partner capacity, assignment, and billing.
Identify opportunities for additional outcomes and services in the portfolio, and surface expansion and risk signals to the Account Owner.
Serve as the interface between internal monday.com stakeholders and delivery partners, report portfolio status, risk, and progress, and act as the primary escalation point for partners and customers throughout delivery.

Benefits

Competitive salary
Bonus potential
Equity eligibility for many roles
Dedicated learning and development team, AI workshops, bootcamps, and internal hackathons
Comprehensive medical, dental, and vision insurance
Paid time off, including vacation, holidays, personal leave, and sick leave
Fully paid parental leave
Automatic 401(k) contributions
Employee stock purchase plan allowing employees to purchase company stock at a discount
Employee Resource Groups and workplace teams