Partner Account Manager
About The Position
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from "Day One". As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Are you passionate about building strong client relationships and driving business growth? Do you thrive in a role where collaboration, strategy, and customer advocacy are at the forefront? Imagine working on-site with your client to optimize processes but also create meaningful partnerships that deliver exceptional value. If you’re ready to make an impact and take ownership of revenue growth while providing top-tier service, this opportunity is for you! The Partner Account Manager role is part of our Merchant Payment Services segment. This is a hybrid position based in Knoxville, TN. In this role, you’ll spend part of the week onsite with one of our strategic partners, providing hands-on support and strengthening the partnership.
Requirements
- Bachelor’s degree, or equivalent work experience
- Typically six to eight years of relevant experience
Nice To Haves
- Strong understanding of all products and services applicable to target client segment
- Considerable knowledge of applicable policies and procedures
- Advanced knowledge of all organization products and operations
- Demonstrated sales and marketing skills and abilities
- Strong organizational and managerial skills
- Ability to develop and administer budgets
- Effective interpersonal, verbal and written communication skills
Responsibilities
- Directly and through Account Representatives, manage all relationship management activities for clients in the assigned business segment and/or geographical region.
- Ensure that customers receive an optimum level of products and services that fully meet or exceed expectations.
- Ensure that the assigned area attains or exceeds profit objectives through development of new business opportunities and retention of existing profitable relationships.
- Provide high level, responsive, quality service to clientele.
- Maintain and strengthen long-term partnerships, serve as the dedicated advocate, address inquiries, and ensure high-level support to drive revenue growth.
- Collaborate with Elavon’s Portfolio Management team and the partner to identify and execute upsell as well as cross-sell opportunities aligned with partner initiatives, directly contributing to revenue targets.
- Lead efficient onboarding, support, and training efforts with a focus on streamlining workflows and enhancing operational efficiency.
- Travel as needed to visit partner offices, conduct workshops, and work closely with partner teams to align on goals and deliverables.
- Collaborate with internal teams to advocate for partner needs and identify opportunities for emerging projects.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
