Partner Account Manager

DailyPay•New York, NY

4d•$130,000 - $175,000

About The Position

DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center. The Role: DailyPay is seeking an experienced Partner Account Manager to join our team. The ideal candidate will have extensive knowledge of prepaid, debit, and credit card products, procedures, and Visa rules & regulations to ensure compliance. With robust experience in day to-day vendor management, invoice controls, escalations, and SLA accountability. Have the ability to manage, monitor, and remediate vendor issues and escalations. The ability to support and perform advanced operational functions for the servicing and maintenance of card related products. This person is curious, highly analytical and has a passion for telling a story with strong quantitative support. They thrive in constantly evolving environments and have the ability to “make sense of the noise” through thoughtful models, dashboards, and reporting packages If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

Requirements

Bachelor's degree in a business-related field or equivalent work experience
Debit, prepaid, credit card experience required
5+ years of Operations, Vendor Management and Vendor Invoicing experience, preferably within the card ecosystem
Ability to prioritize multiple projects and complete in a timely manner
Customer centric mentality
Advanced proficiency with Excel and experience mastering the report-building functionality (i.e. Tableau, Cognos, etc)

Nice To Haves

On-Demand Pay experience a plus

Responsibilities

Ensure effective day-to-day management of key external partnerships, with a primary focus on one strategic banking partner.
Oversee relationship health across additional banks, card associations, third-party processors, and other vendors to guarantee optimal performance, strict SLA accountability, and swift escalation resolution.
Develop, organize, and lead external partnership quarterly business reviews. Ensuring alignment with roadmaps, initiatives, and strategic objectives
Manage and monitor vendor invoices, including verification and approval. Maintain accurate and up-to-date records of invoices and payments
Establish, monitor and build reports on key performance metrics and dashboards to track vendor performance, invoices, and identifying areas for continuous improvement
Work with Manager to monitor cardholder experience, identify pain points, and propose strategic solutions
Develop subject matter experts in program policies, practices, systems, and governing rules and regulations
Collaborate across all stakeholder groups to maintain alignment on vision, strategy and performance to goals, leveraging critical and analytical thinking to increase the value proposition of assigned programs
Design and maintain various reports, dashboards and critical metrics to analyze product effectiveness, vendor KPI’s/SLA’s, customer satisfaction, and growth of card programs
Manage the accurate and efficient distribution of these reports to Consumer Financial Solutions, Product, and Customer Service/Operations teams