Part Night Auditor

Schulte Hospitality Group•Chapel Hill, NC

13d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative. The role supports the hotel’s service culture by providing attentive guest service and assisting with front desk operations. Responsibilities include welcoming guests, preparing for arrivals, handling check-ins and check-outs, managing cash accurately, and keeping the front desk organized. The position also requires protecting guests’ personal information and promptly responding to guest needs and inquiries. Schulte Hospitality Group is a division of Schulte Companies, a third-party hospitality management company operating more than 200 locations across 38 states and 3 countries. Its portfolio includes Marriott, Hilton, IHG, and Hyatt brands, as well as independent, boutique, and lifestyle properties and restaurants. The hiring process may include a phone interview, interviews with managers, a drug screen, background and reference checks, and a potential employment assessment. Paid time off is available to eligible associates under company policy; specific compensation and benefit details will be discussed during the interview process.

Requirements

At least one year of experience in Front Desk Operations.
In-depth knowledge of hotel front desk operations.
At least a high school education.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.

Responsibilities

Greet arriving guests and provide personal recognition.
Review daily arrival lists and help prepare and assemble welcome amenities.
Escort VIPs to their rooms and check them in prior to arrival.
Answer telephone calls within three rings, respond to questions, and transfer calls as needed.
Manage the issued bank, count it at the beginning and end of the shift, follow cash-handling procedures for cash drops, and report cash overages or shortages to management.
Keep the front desk area clean and organized.
Assist with lobby activation as needed.
Follow proper procedures when handling guests’ personal and payment information.
Follow check-in and check-out checklists, retrieving required identification documents and payment methods upon arrival.
Attend promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work performed today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.