Parking Valet - DTW Airport

Jacobsen|Daniels Enterprise Inc.•Romulus, MI

60d•Onsite

About The Position

The Parking Valet creates and maintains a pleasant, friendly, and professional environment by acknowledging, greeting, and welcoming guests to the parking location. The role provides safe and efficient vehicle guidance and actively manages parking spaces and directions in accordance with company performance standards. Valets provide excellent customer service and communication as the face of Fly Away Valet. The role is based at Detroit Metropolitan Airport (DTW). Shift V9 is Saturday, Sunday, Monday, Tuesday, and Friday from 9:00 p.m. to 5:30 a.m.; Wednesday and Thursday are off. Compensation is $13.50 per hour plus tips and overtime, with stated income potential of up to $55,000 including tips and overtime. Payroll is weekly.

Requirements

At least 1 year of experience in the hospitality industry, including guest and/or customer service experience; parking industry experience is a plus.
Valid in-state driver's license, a clean and insurable driving record, and ability to drive a vehicle.
Ability to pass an airport security clearance, with no arrest record within the last 10 years.
Ability to pass an MVR background test.
Customer-focused, action-oriented, and committed to excellence.
Ability to work well in a team-oriented setting and independently.
Strong personal motivation and sense of responsibility.
Excellent time management, communication, customer service, guest service, and hospitality skills.
Strong problem-solving and listening skills.
Ability to work in heat, wind, snow, rain, and other elements; stand and walk for extended periods; bend, stoop, squat, and lift frequently; and move luggage in and out of customer vehicles.

Nice To Haves

Parking industry experience.

Responsibilities

Greet arriving guests and provide courteous, efficient, enthusiastic valet service.
Check vehicles for pre-existing damage and inspect their overall condition, noting dents, missing parts, or distinguishing features.
Record guest names and vehicle information, secure guest keys, identify the vehicle's designated parking location, and provide a vehicle claim check.
Accommodate guests requiring special assistance and assist guests with luggage.
Report issues or potential problems that may affect vehicle security, and help avoid traffic congestion and delays at entrances.
Understand the legal ramifications of actions that affect valet service.
Respond to emergency situations when requested.
Maintain a high level of customer service, stay alert to guest needs, and respond effectively to inquiries.
Resolve guest complaints within the scope of authority, refer other matters to management, and notify a supervisor and/or Security of unusual events, missing items, or alleged theft.
Keep the valet area neat and tidy.
Quote prices for parking services and receive payment upon customer receipt.
Use a golf cart to help customers transport bags between the parking lot and terminal.