Parking Specialist

City of Jacksonville•Jacksonville, FL

3d•Hybrid

About The Position

This is administrative/clerical support work performing varied and moderately complex clerical functions within the Public Parking Office. Work requires knowledge of administrative/clerical methods, practices and procedures, local and state laws regarding public parking and database systems usually gained through training and/or experience. Contacts require basic courtesy, tact, and effectiveness in dealing with others, and include contacts to request or provide information, ask questions or obtain clarification. The work is semi-routine where tasks are covered by procedures or precedents, and although patterned, some latitude is permitted to consider and choose the most appropriate technique, method, or procedure to follow. Operates standard office equipment such as personal computer and copier. The work is performed in an office environment though the employee may be required to deliver or pick up mail, documents, supplies or materials.

Requirements

One year of education and/or experience in the administrative field and/or clerical field.
Ability to operate a motor vehicle or must have ability to travel between various locations to meet the assignments of the position.
Knowledge of administrative and clerical methods, practices and procedures.
Knowledge of local and state laws relating to non-moving traffic violations.
Knowledge of departmental objectives, policies and procedures.
Knowledge of customer service standards.
Knowledge of cash handling procedures.
Knowledge of computer systems for data entry and spreadsheet upkeep.
Ability to prepare and maintain records and reports.
Ability to compute arithmetic calculations of whole numbers and decimals.
Ability to operate standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software.
Ability to read, comprehend, and apply job-related rules, policies, procedures, and other materials.
Ability to communicate effectively both verbally and in writing.

Nice To Haves

Experience in the parking industry is preferred.

Responsibilities

Researches customer requests for parking services which includes monthly parking access (activates/deactivates access cards), parking citation appeals, meter rental requests, etc.
Discusses parking laws with customers who received a parking citation.
Processes cash or credit card payments and maintains a cash box/safe.
Maintains and manages accurate parking records and database systems.
Researches and responds to citation issues with respect to collection issues which have been received from the collection agency.
Schedules traffic court dates, prepares court docket and enters data into citation database and forwards to all parties involved.
Updates the records after receipt of the court dispositions.
Compiles data and prepares reports and spreadsheets for Tax report.
Reviews pre- and post-tax reports received to ensure reconciliation of payroll deductions of city employees and communicates with Payroll to ensure corrections are posted.
Operates standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software.
Demonstrates proficiency in the City of Jacksonville’s competencies.
Performs related work as required.

Benefits

Four (4) weeks off during your first year of employment
Low and no cost health insurance options
Twelve (12) paid holidays
A personal leave day
Health insurance
Dental insurance
Vision insurance
Life insurance
Flexible spending plans
Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments