Parking Services Advisor/Cleveland Clinic Administrative Campus Building

Towne Park • Cleveland, OH

1d • $15 - $17 • Onsite

About The Position

The Parking Services Advisor is a highly energetic, enthusiastic, disciplined problem solver with excellent communication and computer skills. Advisors are cross-trained in every function associated with the call center and are expected to learn and grow while contributing to a world-class call center. The role is based at the Cleveland Clinic Administrative Campus Building in Beachwood, Ohio, and pays $15–$17 per hour.

Requirements

• At least 2 years of customer service experience.
• Solid verbal and written communication skills.
• Proficiency in Word, Excel, PowerPoint, and Microsoft Office.
• High school diploma or equivalent.
• Reliable transportation to and from work.
• Good organizational and problem-solving skills.
• Ability to work independently within established guidelines.
• Ability to follow direction.
• Ability to work effectively within a team.

Nice To Haves

• Customer service experience in a call center environment.

Responsibilities

• Handle inbound calls and answer questions about taking payments, problem solving, refunds, directions, the Expectant Mothers Program, the LEED Program, and the Group Account Program.
• Understand and meet company performance standards and metrics, including talk time, wrap time, and availability time.
• Calmly defuse escalations from patients, visitors, and employees.
• Handle intercom calls and answer questions about access, badging, assistance, directions, and problem solving.
• Perform additional duties as assigned.

Benefits

• Eligibility to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligibility to enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED