Parking Office Clerk

SP Plus • San Juan, PR

23d • Onsite

About The Position

Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

• High School Diploma or an equivalent combination of experience and education.
• Previous experience in a similar role is required.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to make change.
• Ability to read, write and interpret the English language.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions.
• Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public.
• Ability to effectively respond to customer problems or complaints.
• Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example.

Nice To Haves

• Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
• Must be willing to work a flexible schedule.

Responsibilities

• Provide exceptional customer service in person, over the phone, and by monitoring the parking operations email inbox.
• Respond to employee parking inquiries in a timely manner, handling requests related to new access, assignments, vehicle updates, and replacement credentials.
• Handle general inquiries, route calls efficiently, and escalate complex issues to the Operations Officer when necessary.
• Perform administrative tasks such as high-volume filing, photocopying, scanning, and data entry.
• Process parking applications, manage waiting lists, and maintain accurate records of parking occupancy, vehicle updates, and employee information.
• Create and maintain accurate documents and spreadsheets using MS Word and Excel to support reporting requirements and track monthly parking requests.
• Manage incoming and outgoing mail, including sorting, distributing, and processing packages.
• Coordinate with parking attendants and parking operator supervisors to report operational issues affecting customer experience.
• Assist in monitoring compliance with parking policies, maintain records of policy infractions, and support special projects or temporary parking assignments.

Benefits

• SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law.
• SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED