PARKING MANAGER - COMMERCIAL

Ace Parking•Chicago, IL

About The Position

The Parking Manager oversees day-to-day commercial parking operations and manages a team of parking attendants. The role provides guidance and support to ensure work meets established standards, maintains a safe and professional environment, and delivers exceptional customer service. The manager is responsible for staffing, training, scheduling, performance management, operational procedures, cash handling and reporting, facility and equipment upkeep, financial performance, and coordination with property management. The role also promotes teamwork, communication, work-life balance, and professional development among staff.

Requirements

Bachelor’s degree or equivalent education and experience.
At least 5 years of parking or transportation management experience.
Strong leadership and management skills.
Excellent communication and interpersonal abilities.
Physical ability to lift items weighing up to 50 lbs.

Nice To Haves

Financial acumen.

Responsibilities

Manage day-to-day operations and ensure adherence to established procedures and standards.
Plan personnel utilization; interview and select staff; oversee policy compliance, training, supervision, performance reviews, and compliance with laws and regulations.
Develop and implement operational procedures to improve efficiency and customer service.
Oversee cash-handling procedures and submit accurate collection reports.
Manage and maintain parking equipment and facilities, including maintenance and damage control.
Recruit, hire, train, and schedule staff.
Hold team members accountable and provide regular performance feedback and evaluations.
Promote professionalism, accountability, and exceptional customer service.
Maintain a safe environment for employees and guests, including vehicle safety and traffic control.
Oversee upkeep of facility equipment and features, including key gate arms, parking systems, booths, and signage.
Maintain the cleanliness and appearance of the parking area.
Monitor revenue, expenses, and labor costs; implement cost-control measures while maintaining service quality.
Identify revenue-growth opportunities through promotions, pricing strategies, or additional services.
Analyze financial data and implement strategies to maximize profitability, including optimizing staffing and pricing.
Set and track performance metrics for operational efficiency, customer service, and financial performance; meet or exceed targets.
Train and motivate staff to provide exceptional customer service.
Address customer inquiries, concerns, and complaints professionally and promptly.
Assess service quality through feedback and take corrective action to improve it.
Foster clear communication within the team and with other departments.
Coordinate with property management to support a seamless guest experience.
Conduct regular staff meetings to share information and gather input.
Create a positive, supportive work environment that promotes belonging and teamwork.
Encourage healthy work-life balance and provide opportunities for professional growth and development.