Parking Manager - Commercial

Ace Careers Website•Chicago, IL

14h

About The Position

The Parking Manager oversees daily parking operations and leads a team of parking attendants, providing guidance and support to ensure work meets established standards. The role is responsible for staff planning, hiring, training, scheduling, supervision, policy compliance, performance management, and adherence to applicable laws and regulations. The manager develops operational procedures, oversees cash handling and collection reporting, and maintains parking equipment and facilities, including gate arms, parking systems, booths, and signage. The role also maintains a safe, clean, and presentable parking area for employees and guests. The manager monitors financial performance, including revenue, expenses, and labor costs; implements cost controls; identifies revenue opportunities; and uses financial analysis and performance metrics to meet or exceed operational, customer service, and financial targets. The position promotes exceptional customer service by training and motivating staff, handling inquiries and complaints, monitoring feedback, and taking corrective action. It also requires clear communication within the team and with other departments, coordination with property management, and fostering a supportive, collaborative workplace with opportunities for team members’ professional growth.

Requirements

Bachelor’s degree or equivalent education and experience.
At least 5 years of parking or transportation management experience.
Strong leadership and management skills.
Excellent communication and interpersonal abilities.
Physical ability to lift heavy items weighing up to 50 lbs.

Nice To Haves

Financial acumen.

Responsibilities

Manage day-to-day parking operations and ensure adherence to established procedures and standards.
Plan personnel utilization and oversee interviews, hiring, training, scheduling, supervision, policy compliance, and performance reviews.
Develop and implement operational procedures to improve efficiency and customer service.
Oversee daily cash handling and submit accurate collection reports.
Manage and maintain parking lot equipment and facilities, including gate arms, parking systems, booths, and signage.
Maintain a safe environment for employees and guests, including vehicle safety and traffic control.
Ensure the cleanliness and appearance of the parking area.
Provide regular performance feedback and hold team members accountable for their responsibilities.
Promote professionalism, accountability, and exceptional customer service.
Monitor revenue, expenses, and labor costs; implement cost-control measures and strategies to maximize profitability.
Identify revenue growth opportunities through promotions, pricing strategies, or additional services.
Set and track performance metrics and meet or exceed established targets.
Train and motivate staff to provide exceptional customer service.
Address customer inquiries, concerns, and complaints promptly and professionally.
Monitor customer feedback, assess service quality, and take corrective actions to improve service.
Foster clear communication within the team and with other departments.
Coordinate with property management to support a seamless guest experience.
Conduct regular staff meetings to share information and gather input.
Create a positive and supportive workplace that promotes teamwork, belonging, work-life balance, and professional development.