PARKING MANAGER - COMMERCIAL

Ace Parking•Royal Oak, MI

20h

About The Position

The Parking Manager oversees day-to-day commercial parking operations and manages a team of parking attendants, providing guidance and support to ensure work meets established standards. The role is responsible for staffing, training, scheduling, performance management, regulatory compliance, cash handling and reporting, facility and equipment upkeep, safety, customer service, and operational procedures. The manager monitors financial performance and key metrics, controls costs, pursues revenue growth, and works to meet or exceed performance targets while maintaining service quality. The role also addresses guest concerns, coordinates with property management and other departments, leads staff communication, and fosters a positive, supportive team environment with opportunities for professional growth.

Requirements

Bachelor’s degree or equivalent education and experience.
At least 5 years of parking or transportation management experience.
Strong leadership and management skills.
Excellent communication and interpersonal abilities.
Physical ability to lift 50 pounds.

Nice To Haves

Financial acumen.

Responsibilities

Manage daily operations and ensure adherence to procedures and standards.
Plan personnel utilization; interview and select staff; oversee training, supervision, performance reviews, policy compliance, and compliance with laws and regulations.
Develop and implement operational procedures to improve efficiency and customer service.
Oversee cash-handling procedures and submit accurate collection reports.
Maintain parking equipment and facilities, including gates, parking systems, booths, and signage; oversee maintenance, damage control, cleanliness, and appearance.
Recruit, hire, train, and schedule staff.
Provide regular performance feedback and evaluations, and hold team members accountable for their responsibilities.
Promote professionalism, accountability, safety, traffic control, and exceptional customer service.
Monitor revenue, expenses, labor costs, and financial performance; implement cost-control measures and strategies to improve profitability.
Identify revenue-growth opportunities through promotions, pricing strategies, or additional services.
Set and track operational efficiency, customer service, and financial performance metrics, and meet or exceed established targets.
Train and motivate staff to provide exceptional customer service; address guest inquiries, concerns, and complaints promptly and professionally.
Assess service quality and customer feedback, and take corrective actions to improve it.
Foster clear communication within the team and with other departments; coordinate with property management.
Conduct regular staff meetings to share information and gather input.
Create a supportive, team-oriented workplace, encourage work-life balance, and offer opportunities for professional growth and development.